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Accessing old order

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heldenbrau View Drop Down
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    Posted: 11 July 2011 at 1:58pm
A customer ordered something from me on Saturday, but I hadn't set up my credit card processing properly so she couldn't pay. It was a big order that would have taken ages for her to do, is there a way she can access this order again and pay?

Edited by heldenbrau - 11 July 2011 at 2:04pm
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Dave P View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 11 July 2011 at 5:17pm
Hi,

Only by entering the details again.

If you still have the failed order on your sales manager, you could email her a payment link so that she can pay the correct amount of money by credit card and then you can make the failed order into a paid order and everything will be OK. Alternatively, if your card processing allows it, you could take the payment over the phone and then make the failed order into a paid order.
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 12 July 2011 at 10:54pm
Hi, As Dave says above if you go to Tools - Email a request for payment, you can set up a link so she can pay you by card. If you want to see how it looks you can test this by sending yourself a link first. The amount you enter is the cost of the goods without the postage charge or tax as the cart then adds that. We have used it a couple of times and it works fine.
Red
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