Authorize Net Emails

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   Hi,

With Authorize Net, you can now define your own emails to be sent to the customer on payment rather than sending the default RomanCart email.

Many Thanks
Support

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Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Topic: Authorize Net Emails Posted: 04 December 2012 at 8:38am
	Hi, With Authorize Net, you can now define your own emails to be sent to the customer on payment rather than sending the default RomanCart email. Many Thanks Support

mrmushroom Members Profile Find Members Posts Newbie Joined: 03 May 2012 Status: Offline Points: 37	Post Options Post Reply Quote mrmushroom Report Post Thanks(0) Quote Reply Posted: 04 December 2012 at 5:54pm
	Hello, all my Authorize . Net payments are showing as "not complete" today even though they went through and the confirmation emails were sent What's the fix for this?

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 04 December 2012 at 6:03pm
	Hi, What's your storeid? Many thanks Support

mrmushroom Members Profile Find Members Posts Newbie Joined: 03 May 2012 Status: Offline Points: 37	Post Options Post Reply Quote mrmushroom Report Post Thanks(0) Quote Reply Posted: 04 December 2012 at 6:38pm
	56061

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 04 December 2012 at 9:26pm
	Hi, Apologies for this. There has been a problem today with our integration of Auth Net as we move it over to our new custom email system. This is now resolved. The status shown on the sales manager may not be correct (i.e. it will show Not Completed instead of Success or Authorized) and the confirmation emails may not have been sent. Please check the outcome of all transactions in the last 14 hours on Authorize.net and manually update them to Paid or otherwise on the RomanCart sales manager if applicable. Many Thanks and apologies once again for the inconvenience. Support

mrmushroom Members Profile Find Members Posts Newbie Joined: 03 May 2012 Status: Offline Points: 37	Post Options Post Reply Quote mrmushroom Report Post Thanks(0) Quote Reply Posted: 04 December 2012 at 10:56pm
	thanks for taking care of this so quickly!! Seems to be working again! How do I set my paid orders to "Success" or complete them so they come up in all the completed orders. The Green dot shows its approved but When I click "set to Paid" it says the order is already paid. Thanks! Edited by mrmushroom - 04 December 2012 at 11:01pm

mrmushroom Members Profile Find Members Posts Newbie Joined: 03 May 2012 Status: Offline Points: 37	Post Options Post Reply Quote mrmushroom Report Post Thanks(0) Quote Reply Posted: 05 December 2012 at 1:10pm
	Is there a way to do this? The only reason I am concerned is when i download reports to give to accounting, they remove all the "Not Completed" sales from the history to generate reports. Please help! Thanks!

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 05 December 2012 at 1:12pm
	Hi, Find the transactions in the sales manager and tick the uncompleted orders using the tick box on the far right hand saide. Then use the drop down box in the lower right hand corner to set the orders to paid. Thanks James

mrmushroom Members Profile Find Members Posts Newbie Joined: 03 May 2012 Status: Offline Points: 37	Post Options Post Reply Quote mrmushroom Report Post Thanks(0) Quote Reply Posted: 05 December 2012 at 1:19pm
	Ok, I figured it out. I needed to mark the item as "set to unpaid" first, then go back and "set to paid" If you try and just click "Set to paid" it gives an error saying its already paid.