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Columns in Downloaded sales data

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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Topic: Columns in Downloaded sales data
    Posted: 15 June 2010 at 6:57pm
Sorry if I'm missing something obvious or if this has been discussed before and I can't find it.

When downloading sales data to a CSV it seems that not all the appropriate data gets into the appropriate column. It seems as if a blank field is ignored so that the next field with content gets put in the first empty cell in the row available rather than the correct column according to the column headings. This means that it is impossible to sort by column. For example sorting by source doesn't work in one exmaple I tried and causes as per the list below. As you can see, some of these are from the source field but some are from the currencycode field and some are from the storeemailsent field i.e 4 columns too far to the left. But they are all shown in the "sourced" column.

Is there a way I can solve this without manipulating the whole CSV line by line? If not, can support look into this because it makes using the data export so time consuming as to be almost pointless.

Here's the data:

ALL IN THE "SOURCED" COLUMN ("Incorrect Field" is my added comment)
Search Engine
I am a dietician/nutritionist
Existing Customer
Search Engine
GBP                    (Incorrect Field)
Search Engine
Search Engine
GBP                    (Incorrect Field)
Existing Customer
Search Engine
Search Engine
Existing Customer
Recommendation
GBP                      (Incorrect Field)
Search Engine
Search Engine
GBP                      (Incorrect Field)
GBP
Existing Customer
Existing Customer
Google
Existing Customer
Recommendation
Existing Customer
Existing Customer
Existing Customer
Existing Customer
GBP                      (Incorrect Field)
FALSE                    (Incorrect Field)
TRUE                     (Incorrect Field)


This CSV has over 1000 lines. This sample has 30 lines of which 7 are incorrect. In the actual CSV there are 179 incorrect lines where this has happened! I can't go through a CSV like this manipulting 179 lines by various bits of cutting and pasting before I can use the thing!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:04pm
Hi,
It will be because you are exporting using the comma as a delimiter but there are commas in the actual data.
The solution is either to enclose the fields in quotes using the option there or use the pipe delimiter instead.
Many thanks
Support

Edited by Support - 15 June 2010 at 7:04pm
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:15pm
I know I'm probably being thick, but when I use the pipe delimiter I get all the pipes between the data but the whole row is one column.

I went to try again with the quotes but now every time I log on and ask for an expoort I get a 505 error!!!!!

Is there a way of separating columns on the CSV by delimiter that I don't know about?
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:23pm
I've tried saving the result of a pipe delimited CSV as a text file and then opening the text file in Excel, which then asks me what I want as the delimiter and I choose other and select pipe. Data is now split into columns but is still in wrong columns as before!

Edited by stuartvb - 15 June 2010 at 7:23pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:24pm
Hi,
Is the data in the wrong columns in the data file or is excel doing something when you import it?
Many Thanks
Support
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:27pm
Hi,
We have fixed the problem which resulted in the error you saw.
Thanks
Support

Edited by Support - 15 June 2010 at 7:27pm
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stuartvb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stuartvb Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2010 at 7:38pm
Deep joy! Thank you!
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