Confirmation email not received

We have stopped receiving confirmation emails when purchases are made on our website. Customers still receive confirmation emails.

In the Email Config page (https://admin.romancart.com/v111/tools/options/config_email.asp) the prompt text says the Confirmation email return Email Address (For Merchant Email) should be set to service@romanclick.com, but it defaults to service@romancart.com, and I haven't changed this.

Screenshot: https://photos.app.goo.gl/bGWS3juJNjas4MvD6

Which email address should be in this field?
Could this be why we're not receiving emails?

Thanks for your help?

David.



Edited by davidjordan - 29 April 2022 at 9:09pm

It seems to be an issue with your emails, as you also didn't receive the response email from James regarding the support request.

Please let me know if you haven't received a new email from me by 1pm (BST)

Hey Jake,

I received the auto-reply to my support request (https://photos.app.goo.gl/g4z7hFmmVEcYakd6A), but I haven't seen anything from you or James.

But, could you confirm which email address you sent the email to?

Cheers,

David.

Edited by davidjordan - 04 May 2022 at 11:07am

Hi,

So the email address that should be entered in the 'merchant from email address' field should be: service@romanclick.com (not service@romancart.com).

I believe this was changed quite some time ago and should be updated right away.

I'd also recommend testing this once you've updated it (and also checking any relevant Junk/Bin folders as well just to be safe). I'll also email this over to you. Let us know if you run into any further issues