RomanCart.com Forum Homepage
Forum Home Forum Home > RomanCart > Integration
  New Posts New Posts
  FAQ FAQ  Forum Search   Register Register  Login Login

confirmation emails

 Post Reply Post Reply Page  12>
Author
Message
peter.pwa View Drop Down
Senior Member
Senior Member


Joined: 21 February 2007
Location: United Kingdom
Status: Offline
Points: 356
Post Options Post Options   Thanks (0) Thanks(0)   Quote peter.pwa Quote  Post ReplyReply Direct Link To This Post Topic: confirmation emails
    Posted: 22 September 2017 at 11:29am
Hi, I have added my logo to the secure file section and copied the code into the header for the confirmation order email. This works fine.
The despatch email however does not show my logo and no longer sends me a confirmation email of the despatch email. I copied the exact same code for the confirmation order to the order despatch email so don't understand what I done wrong.
Any chance you can take a look please?
store 25978

thanks
Back to Top
peter.pwa View Drop Down
Senior Member
Senior Member


Joined: 21 February 2007
Location: United Kingdom
Status: Offline
Points: 356
Post Options Post Options   Thanks (0) Thanks(0)   Quote peter.pwa Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 1:53pm
Oh this is so frustrating.
Support please? I'm not getting a copy of despatch emails and it's not being sent to customer by the looks of it. If you can't see any problem at least let me know!!
25978
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10460
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 3:49pm
Hi,
I checked on the system and it is working and your email is not bouncing back to us.
You need to speak to your email providers to find out where the email is going.
Try a different email at 'tools'/'options'/'email' e.g. a gmail account.
Many thanks
Support
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10460
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 3:51pm
Hi,
Having said that, I just double checked your despatched email header and you have used strange double quotes in it.
Change these for normal double quotes.
Paste the header into notepad and you will see what I mean.

Many Thanks
Support
Back to Top
peter.pwa View Drop Down
Senior Member
Senior Member


Joined: 21 February 2007
Location: United Kingdom
Status: Offline
Points: 356
Post Options Post Options   Thanks (0) Thanks(0)   Quote peter.pwa Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 4:04pm
Thanks.
It has the same double quotes in the order confirmation email code, The logo was put in your secure image bank and I copied the code from there.
As it worked ok on the test email, I used the same code for the logo in header of the despatch code. I use the same email addy for the order conf email and that arrives straight away. I tried another email addy but still diddnt work.
Back to Top
peter.pwa View Drop Down
Senior Member
Senior Member


Joined: 21 February 2007
Location: United Kingdom
Status: Offline
Points: 356
Post Options Post Options   Thanks (0) Thanks(0)   Quote peter.pwa Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 4:19pm
My confirmation emails arrive ok using the logo code in header.
http://prntscr.com/gpy7i4
The despatch email does not arrive but when I view email it looks like this. no logo and no delivery addy.
http://prntscr.com/gpy8pb
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10460
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 4:21pm
Hi,
You need to fix the quotes as that is an encoding issue when you cut and pasted.
Please fix that and then try it again.
Many thanks
Support
Back to Top
peter.pwa View Drop Down
Senior Member
Senior Member


Joined: 21 February 2007
Location: United Kingdom
Status: Offline
Points: 356
Post Options Post Options   Thanks (0) Thanks(0)   Quote peter.pwa Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 4:26pm
I did fix them on confirmation and on despatch emails. Still no joy.
those screenshots still is how it looks.
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10460
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 4:31pm
Hi,
You have the despatchaddress tag on it's own outside of the p tags.
You also have opened some p tags and not closed them.
I'm not sure if that's the problem, but sort those out, try it again and please let us know.

Many thanks
Support
Back to Top
peter.pwa View Drop Down
Senior Member
Senior Member


Joined: 21 February 2007
Location: United Kingdom
Status: Offline
Points: 356
Post Options Post Options   Thanks (0) Thanks(0)   Quote peter.pwa Quote  Post ReplyReply Direct Link To This Post Posted: 26 September 2017 at 5:04pm
Ok, Logo appears to be showing now, I had deleted the = in error after the <img scr..
All it is not doing now is sending me the confirmation email for the despatch email even though it is the same email that I'm using for the order confirmation which arrives instantly every time. I don't know if customers will get it. I have an order I put in myself as a test on the 10th July and using the send again despatch email nothing is getting to me from that order so I assume customers are not getting it either. As I said, I'm using the same email as the confirmation order email and that arrives ok.
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.031 seconds.