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Customer receiving PAID confirmation |
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RowanEng ![]() Newbie ![]() Joined: 01 November 2009 Location: Oxfordshire Status: Offline Points: 24 |
![]() ![]() ![]() ![]() ![]() Posted: 12 January 2022 at 8:28am |
Hello Roman Cart,
Some of our customers who place orders on our website are receiving PAID confirmation e-mails from the cart but cart is listing their order as DECLINED. Obviously we're not dispatching DECLINED orders but a few days later the customer is asking for dispatch confirmation because they thought their order completed ok. Something occassionally gets out of sync between them making the card payment and the payment gateway authorising/ declining the card payment. Paypal payments are ok. Cart number 47559 Eg order number RC25317463 Any help greatly appreciated. Thanks, Dave. |
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RowanEng ![]() Newbie ![]() Joined: 01 November 2009 Location: Oxfordshire Status: Offline Points: 24 |
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To clarify the confirmation sent to the customer email reads "Thank you, payment for your order has been accepted."
But the cart is showing the order payment as declined. Thanks, Dave. |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
'configure'/'payment methods' Click on the 'configure' icon for the payment method. Check the email template selected for 'declined' The system default email is for paid orders only. Many Thanks Support |
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RowanEng ![]() Newbie ![]() Joined: 01 November 2009 Location: Oxfordshire Status: Offline Points: 24 |
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Thanks for the reply.
I'll check / make the necessary change to the template used. Dave. |
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