customers reporting that they can't get on site

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   Hmmm. I'm not sure though as some of the customers are saying they can't even get on the site, which suggests a hosting problem but to get the message I posted yesterday doesn't fit in with that. 

I'm mystified. I'm hoping the problem will go away as mysteriously as it appeared....

Lorraine

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leon7mar Members Profile Find Members Posts Senior Member Joined: 26 September 2007 Status: Offline Points: 177	Post Options Post Reply Quote leon7mar Report Post Thanks(0) Quote Reply Posted: 14 April 2010 at 9:59am
	Hmmm. I'm not sure though as some of the customers are saying they can't even get on the site, which suggests a hosting problem but to get the message I posted yesterday doesn't fit in with that. I'm mystified. I'm hoping the problem will go away as mysteriously as it appeared.... Lorraine
	All you need for a fantastic party Party Things 2 Go

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 14 April 2010 at 10:05am
	Hi, To clarify - If your customers cannot actually access your website then this would be an issue you would need to discuss with your web hosts not RomanCart. Many Thanks Support

leon7mar Members Profile Find Members Posts Senior Member Joined: 26 September 2007 Status: Offline Points: 177	Post Options Post Reply Quote leon7mar Report Post Thanks(0) Quote Reply Posted: 14 April 2010 at 10:14am
	When I got the message I posted yesterday, I checked the forum to see if other sellers were having any problems, then rang the hosting company, who couldn't see any problems. I'm not sure if customers get that message too. Puzzled as to why that would come up? Lorraine
	All you need for a fantastic party Party Things 2 Go

InfoLogic Members Profile Find Members Posts Newbie Joined: 10 August 2009 Location: United Kingdom Status: Offline Points: 11	Post Options Post Reply Quote InfoLogic Report Post Thanks(0) Quote Reply Posted: 06 May 2010 at 2:50pm
	Hi Not sure if this got resolved but I do know I had a similar problem once and I think it was down to a copying and pasting of Romancart code in the site which, without me knowing it, changed the "storeid" name to "storeid0". As a result romancart didn't see the storeid being passed across and produced exactly the same error as described above. This would also explain why you get some orders as most links will be fine but one or more have have the above issue. It may be worth doing a site search in your code for "storeid0" (I'm sure that's what I had) and see if it pops any up. If not I'm afraid you may have to just search and find all the storeid occurrences in your code and make sure that an extra number/ character hasn't been appended to any of them. hope you get it resolved... Richard