Despatch emails

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   I'm sure I have complained about this before but gave up. I'll try one more time..
I enter in the despatch notification the Royal mail tracking code etc and click on create despatch. Now, I had to change the tracking code as the label fell off somewhere between me and the post office. So, I delete the despatch notification completely and enter a new one. Makes sense eh? so why does it send out the one I had deleted and also the new one I re-entered???
Confusing for me let alone the customer! 
I can only see the new one here now and when I check email (in RC ) I only see the new one but by email I get both old and new.
This is the number if it helps. RC22912219
Thanks

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peter.pwa Members Profile Find Members Posts Senior Member Joined: 21 February 2007 Location: United Kingdom Status: Offline Points: 384	Post Options Post Reply Quote peter.pwa Report Post Thanks(0) Quote Reply Topic: Despatch emails Posted: 09 July 2019 at 1:35pm
	I'm sure I have complained about this before but gave up. I'll try one more time.. I enter in the despatch notification the Royal mail tracking code etc and click on create despatch. Now, I had to change the tracking code as the label fell off somewhere between me and the post office. So, I delete the despatch notification completely and enter a new one. Makes sense eh? so why does it send out the one I had deleted and also the new one I re-entered??? Confusing for me let alone the customer! I can only see the new one here now and when I check email (in RC ) I only see the new one but by email I get both old and new. This is the number if it helps. RC22912219 Thanks

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10793	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 09 July 2019 at 3:31pm
	Hi, Sorry if this has not been addressed before. How are you sending the emails? is it the 'send email now' checkbox on the replacement despatch or 'despatch all ready (send email)' on the sales manager? Many Thanks Support

peter.pwa Members Profile Find Members Posts Senior Member Joined: 21 February 2007 Location: United Kingdom Status: Offline Points: 384	Post Options Post Reply Quote peter.pwa Report Post Thanks(0) Quote Reply Posted: 09 July 2019 at 3:45pm
	I always use the sales manager if there are more than 1 customer to send to which is most times. I check the boxes and 'despatch all ready send email' from selection below I think it is.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10793	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 10 July 2019 at 9:57am
	Hi, This was fixed yesterday. Many Thanks Support