Ebay Enhancements

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   Hi Richard,

Do you know if the transaction on eBay gives the customer an opportunity to opt out?

Many Thanks
Support

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Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 20 January 2015 at 2:17pm
	Hi Richard, Do you know if the transaction on eBay gives the customer an opportunity to opt out? Many Thanks Support

rscass Members Profile Find Members Posts Senior Member Joined: 07 November 2007 Status: Offline Points: 720	Post Options Post Reply Quote rscass Report Post Thanks(0) Quote Reply Posted: 20 January 2015 at 2:27pm
	Hi, You can subscribe to a seller's shop and newsletter etc. You need to opt in to those. Marketing emails from ebay/paypal are sent out. These are opted in to by default, but they are of a very general nature rather than promotions from an individual customer. Best wishes, Richard.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 20 January 2015 at 2:31pm
	Hi, The law in the UK allows 'soft opt-in' which means that they need to be offered a way to opt out when they pay. Do you know how eBay meets this requirement? Many Thanks Support

rscass Members Profile Find Members Posts Senior Member Joined: 07 November 2007 Status: Offline Points: 720	Post Options Post Reply Quote rscass Report Post Thanks(0) Quote Reply Posted: 20 January 2015 at 2:35pm
	Everything on ebay is done at an account level. ebay/paypal don't seem to pay much attention to the law. You might need to do a test purchase to find out. If you buy something off me I'll refund you immediately.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 20 January 2015 at 2:41pm
	Hi, It's ok - I just did a test transaction on our test account. There is no information sent from eBay regarding whether you can market to the contact. We will add an option so you can choose this. Many Thanks Support

rscass Members Profile Find Members Posts Senior Member Joined: 07 November 2007 Status: Offline Points: 720	Post Options Post Reply Quote rscass Report Post Thanks(0) Quote Reply Posted: 20 January 2015 at 2:44pm
	Okay, thank you, I'll manually remove my existing ones. There are only a few so it's no bother.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 23 January 2015 at 2:28pm
	Support Where will we go to configure this option, and also approx when when will it be available.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 23 January 2015 at 3:38pm
	Hi, Not sure of the details but it will be added early next week. Many Thanks Support

rscass Members Profile Find Members Posts Senior Member Joined: 07 November 2007 Status: Offline Points: 720	Post Options Post Reply Quote rscass Report Post Thanks(0) Quote Reply Posted: 26 January 2015 at 4:41pm
	Hi Support - A couple of issues today. Order ref RC17227131 is to Belgium - shipping rate is correct, however the shipping method shows as second class instead of Airmail. The cart is correctly identifying 1st/2nd class for UK though - which is an improvement over ebay's own invoices/delivery notes. Secondly, order ref RC17233950 showed as incomplete with no payment method - however, it was actually paid for by paypal. Both were originally listed directly on ebay UK. Regards, Richard.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 26 January 2015 at 5:04pm
	Hi, Thanks for this - we will be looking at the new eBay 'other orders' integration tomorrow and will be in touch then to discuss these and other sales. Many Thanks Support