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Ebay Enhancements

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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 20 January 2015 at 2:17pm
Hi Richard,

Do you know if the transaction on eBay gives the customer an opportunity to opt out?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 20 January 2015 at 2:27pm
Hi,

You can subscribe to a seller's shop and newsletter etc. You need to opt in to those.

Marketing emails from ebay/paypal are sent out. These are opted in to by default, but they are of a very general nature rather than promotions from an individual customer.

Best wishes,

Richard.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 20 January 2015 at 2:31pm
Hi,

The law in the UK allows 'soft opt-in' which means that they need to be offered a way to opt out when they pay.

Do you know how eBay meets this requirement?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 20 January 2015 at 2:35pm
Everything on ebay is done at an account level.

ebay/paypal don't seem to pay much attention to the law.

You might need to do a test purchase to find out.

If you buy something off me I'll refund you immediately.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 20 January 2015 at 2:41pm
Hi,
It's ok - I just did a test transaction on our test account.
There is no information sent from eBay regarding whether you can market to the contact.

We will add an option so you can choose this.
Many Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 20 January 2015 at 2:44pm
Okay, thank you, I'll manually remove my existing ones. There are only a few so it's no bother.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 23 January 2015 at 2:28pm
Support

Where will we go to configure this option, and also approx when when will it be available.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 23 January 2015 at 3:38pm
Hi,
Not sure of the details but it will be added early next week.
Many Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2015 at 4:41pm
Hi Support -

A couple of issues today.

Order ref RC17227131 is to Belgium - shipping rate is correct, however the shipping method shows as second class instead of Airmail.

The cart is correctly identifying 1st/2nd class for UK though - which is an improvement over ebay's own invoices/delivery notes.

Secondly, order ref RC17233950 showed as incomplete with no payment method - however, it was actually paid for by paypal.

Both were originally listed directly on ebay UK.

Regards,

Richard.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2015 at 5:04pm
Hi,

Thanks for this - we will be looking at the new eBay 'other orders' integration tomorrow and will be in touch then to discuss these and other sales.

Many Thanks
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