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Edit and Delete Despatches

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sooze View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sooze Quote  Post ReplyReply Direct Link To This Post Posted: 06 January 2011 at 12:09am
This appears to be a long standing issue. I would like an editable note area for adding comments (such as if a different colour item has been sent) - or warranty / return information.

With the Distance Selling Regulations I think the despatch note should have the option to include basic returns information - so the customer is fully aware of their deadline to cancel and return the order.
www/glo-balls.com
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raineshoe View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote raineshoe Quote  Post ReplyReply Direct Link To This Post Posted: 06 January 2011 at 9:56am
Originally posted by sooze sooze wrote:

This appears to be a long standing issue. I would like an editable note area for adding comments (such as if a different colour item has been sent) - or warranty / return information.

With the Distance Selling Regulations I think the despatch note should have the option to include basic returns information - so the customer is fully aware of their deadline to cancel and return the order.


You can add other information to your despatch note in the despatch under "other information" or change it for stand text using "tools, options, e-mail and go to the bottom of the page and you can put info in there that is standard across all sales.

Incidentally, with distance selling your "terms and conditions" including "returns" should be available on your web site as well as available to be "downloaded" from your web site. They also have to check the box at checkout to say they have read your terms and conditions so it shouldn't be necessary to post it anywhere else. People are too spoon fed these days they have to take some responsibility for their own actions.

Edited by raineshoe - 06 January 2011 at 9:58am
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GX160Parts View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GX160Parts Quote  Post ReplyReply Direct Link To This Post Posted: 08 January 2011 at 9:38pm
And what about making the postage method selectable in a drop down menu based on the shipping methods configured. It takes ages when i have to send out 20 packages typing in Royal Mail First Class Recorded!
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GX160Parts View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GX160Parts Quote  Post ReplyReply Direct Link To This Post Posted: 20 February 2011 at 3:35pm
Any reponse support? I suggested this ages ago and you seemed to think it was a good idea. By having the postage method selectable from a dropdown menue based on your postage methods would make life so much faster and easier when sending out numerous orders!

Please reconsider this.

On another note, is there any easy way of searching for all part dispatched orders? Sometimes i have orders that are a few weeks on back order for special order items. Being able to click on "Select all Part Dispatched Orders" from a drop down list or button would make sure none get "lost" amongst all the other orders. I know that they are highlighted in a different colour but some of my special order backorders can be up to 2 months by the time theyare produced and these drop off the pages. I therefore have to keep a manual note of the order number. Having a click for part dispatched orders also ans i could print out a report of back order invoice numbers etc.

Please implement some of these as it would make everyones life a lo easier i am sure!

Tim
gx160parts.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 03 March 2011 at 10:17am
Hi GX160Parts

Quote It takes ages when i have to send out 20 packages typing in Royal Mail First Class Recorded!


If you use the Firefox browser any phrases you've previously entered into a text box in RC will be displayed in a list for next time, this saves you having to type the info such as 'Royal Mail First Class Recorded!' or 'Royal Mail Special Delivery by 1pm' each time you despatch an order

I keep other text I commonly use for Despatch information such as the scripts I enter in the 'Other Information:' box in an open tab in firefox, I cut & paste the relevent text for each order

e.g.:

Scripts used in 'Other Information:'

Despatch notification scripts for Thursday before 4.30PM
(post the following messages into the 'Other Information' box in the RomanCart Despatch window)      

Click here for later orders

Royal Mail (UK non recorded)

Your package will be despatched via our local Post Office<br>
at 6 The Parade, Woodley, RG5 3RB at 4:30pm today.<br>
<br>Package Description:<br>White Mail Lite padded mailing envelope

Your package will be despatched via our local Post Office<br>
at 6 The Parade, Woodley, RG5 3RB at 4:30pm today.<br>
<br>Package Description:<br>Brown cardboard carton 20cm x 13cm x 10cm

Royal Mail 'Signed For' recorded mail (includes tracking ref)

Your package will be despatched via our local Post Office<br>
at 6 The Parade, Woodley, RG5 3RB at 4:30pm today.<br>
To track your package on-line <a href="http://www.royalmail.com/portal/rm/track?trackNumber=<trackingref>">click here</a><br>
<br>Package Description:<br>White padded envelope

Royal Mail Special Delivery 1pm

Your package will be despatched today via our local<br>
Post Office, 6 The Parade, Woodley, RG5 3RB and<br>
should arrive by 1pm on Friday.<br>
To track your package via the Royal mail website <a href="http://www.royalmail.com/portal/rm/track?trackNumber=<trackingref>">click here</a><br>
<br>Package Description:<br>White padded mailing envelope

Your package will be despatched today via our local<br>
Post Office, 6 The Parade, Woodley, RG5 3RB and<br>
should arrive by 1pm on Friday.<br>
To track your package via the Royal mail website <a href="http://www.royalmail.com/portal/rm/track?trackNumber=<trackingref>">click here</a><br>
<br>Package Description:<br>Brown cardboard carton 20cm x 13cm x 10cm

Royal Mail International (non recorded)

Your goods should arrive within 3-7 working days.<br>
<br>Package Description:<br>White padded mailing envelope

Your goods should arrive within 3-7 working days.<br>
To track your package via the Royal mail website <a href="http://www.royalmail.com/portal/rm/track?trackNumber=<trackingref>">click here</a><br>
<br>Package Description:<br>White padded mailing envelope

Royal Mail International (USA)

Your goods should arrive within 3-7 working days.<br>
To track your package via the Royal mail website <a href="http://www.royalmail.com/portal/rm/track?trackNumber=<trackingref>">click here</a><br>
or enter your tracking ref <trackingref> on the <a href="http://www.usps.com/shipping/trackandconfirm.htm ">USPS website</a><br><br>
Package Description:<br>White padded mailing envelope

Parcel Post

Your goods should arrive within 2-3 working days.<br>
<br>Package Description:<br>Brown cardboard carton approx. 61cm x 10cm x 7cm

UPS Next Day Courier Service

Your goods have been collected from our suppliers<br>
premises by UPS today and your consignment should<br>
arrive by 5.30pm on Friday.<br>
To track your UPS consignment <a href="http://wwwapps.ups.com/WebTracking/track?&trackNums=<trackingref>">click here</a><br>
(tracking details should be available by 7pm on day of despatch)

Tuffnells Next Day Courier Service

Your goods have been collected from our suppliers<br>
premises by Tuffnells Courier Services and your<br>
consignment should arrive by 5.30pm on Friday.<br>
To track your Tuffnells consignment <a href="http://www.ezeelinkweb.co.uk/EzPOD/tracking.aspx?acc=0401928&con=<trackingref>">click here</a><br>
(tracking details should be available by 7pm on day of despatch)

Interparcel Courier Services

Arrangements have been made for our courier to collect<br>
your goods from our premises today so your consignment<br>
should arrive by 5.30pm on Friday.<br>
To track your package <a href="http://www.interparcel.com/tracking.php?action=dotrack&trackno=<trackingref>">click here</a><br>
(tracking details should be available by 7pm on day of despatch)

I have a separate html page for each day, this saves me having to manually enter the day of the week for each despatch

I hope this is of help

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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raineshoe View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote raineshoe Quote  Post ReplyReply Direct Link To This Post Posted: 03 March 2011 at 10:19am
You could always learn to type properly and that would speed it up. I am a trained typist and can do 70+ wpm so I find it quick to enter any info.
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cliff smith View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cliff smith Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2011 at 2:18pm
PLEASE SUPPORT! is it not possible to have a box where we can enter a block of numbers for fully despatched orders and do a quick despatch/send email all in one go?

I have asked before but thought this may be the ideal place to try again. I'm sure we can't be the only RC Mail Order Company this suggestion would help.

Over a week we get between 10 and 15 pages of 20 orders on RC. At the end of each day we have to find all the orders we have despatched that day on the sales manager then do a quick despatch/send email.

We send some orders the same day and some manufactured goods take a couple of weeks so the despatched orders can end up being within a 20 - 30 page range on the sales manager. It takes far too long to find them all individually even using the RC finder so we list all the numbers on excel, sort them, then we can go through the RC pages in number order to tick them off.

At least that way we only have to go through each page once - then tick, despatch, go - confirm for each of the 20 plus pages in which we have found despatched orders. Anyone else who goes through this daily ritual knows the process well and like me, would probably rather go home earlier instead!

If it would take someone at RC a few hours to do can we pay for the service?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ae3799t Quote  Post ReplyReply Direct Link To This Post Posted: 31 December 2011 at 2:55pm
RomanCart tends to worry more for new customers then the do for their present customers. I have not found them very useful when something does not work or is not available. New things appear in the cart that literally have no value, at least to us, while others like overriding for Free Shipping, yet still allow expedited 2 & 3-day shipping, never get touched.

RomanCart has many nice features and for a cart this sophisticated you would think that they would handle all of their emails much better than they do. Every interaction with the customer should be tokenized and allow the business to completely control it by creating their own email and using tokens where they want the specific data. RomanCart knows how to do this, as they have implemented it in a rudimentary way, but these are "OUR" customers and we should be able to completely control all communication to them. They do so much for you, then overlook obvious needs. For example, you can send email based on a particular product to the customer, but you cannot add your Sales Order number. The email itself is very useful and a great idea on RomanCart's part, but customer tend to reply to that and you have to search to figure out who the customer is. Very limited perspective.

With RomanCart, we cannot even choose our own Sales Order numbers. Probably because RomanCart thinks that if they force us to use their numbers, we will buy their Invoices. This is not exactly what I would call a class act.

And although you can change the Invoice, you cannot change your own Product ID. So if the customer changes their mind or you have to substitute a product, you really cannot do that properly, so your metrics will not have the correct product id. This might be do to your product ID being a unique ID, and the programmer took the easy way out. And speaking of metrics, RomanCart makes it very hard to download your sales information so that you can get those metrics that are very valuable. To their credit, they do have some sales reports that we have found fairly useful.

RomanCart probably does much more right then they do wrong, but if I had one wish, it would be that RomanCart give the priority to their existing customers.
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raineshoe View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote raineshoe Quote  Post ReplyReply Direct Link To This Post Posted: 31 December 2011 at 6:34pm
But then again if Romancart is that bad there are other options out there. However, I suspect as I've found they are not as good for the money unless you pay through the nose.
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