E-mail Marketing problem |
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Zest
Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55 |
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Posted: 31 January 2015 at 1:18pm |
Good afternoon, I have created an e-mail shot in e-mail marketing, when I click on the 'Test' link to send myself the e-mail it is not working neither is the 'View' link. I had this problem yesterday so left it until today to check again but still the same problem.
Could this be looked into please. Thank you |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
It opens a popup window to do this. I'm assuming that you are not seeing the popup window appear. If this is the case then you will have a popup blocker. You need to disable that so that it can work. Many Thanks Support |
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Zest
Regular Joined: 21 August 2004 Location: United Kingdom Status: Offline Points: 55 |
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Hi, yes I did originally get the pop up saying the e-mail was successfully sent, but no e-mail arrived, however now I try to click on link and it does not work, neither does the view link so I cannot view the e-mail shot either.
I have even changed the marketing e-mail address but this makes no difference. Your help would be appreciated |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
You need to find out what is blocking the popup window. Sometimes the popup might be open on a tab in the background, so make sure you check everything that is open if it is in the background somewhere. Many Thanks Support |
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