Failed orders

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   Is it possible to get an alert when an order is placed but not completed?

It is very frustrating for customers who try to place an order and then fail for some reason. An immediate notification would make it easy to follow these up quickly to secure the order.

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John Pye Members Profile Find Members Posts Newbie Joined: 02 July 2008 Status: Offline Points: 34	Post Options Post Reply Quote John Pye Report Post Thanks(0) Quote Reply Topic: Failed orders Posted: 30 May 2010 at 6:17am
	Is it possible to get an alert when an order is placed but not completed? It is very frustrating for customers who try to place an order and then fail for some reason. An immediate notification would make it easy to follow these up quickly to secure the order.
	Tyre Pressure monitoring systems www.TyrePal.co.uk Brilliant boat care products www.BoatSheen.com

Dave P Members Profile Find Members Posts RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066	Post Options Post Reply Quote Dave P Report Post Thanks(0) Quote Reply Posted: 30 May 2010 at 8:33am
	John, This is available on the new control panel, under general cart options.
	Regards, Dave P. Gifts for all at HoneyPotGifts

raineshoe Members Profile Find Members Posts Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502	Post Options Post Reply Quote raineshoe Report Post Thanks(0) Quote Reply Posted: 30 May 2010 at 10:50pm
	Oh yes, and it works beautifully. I love it. Ask Support if you want to sign up to the beta test version. I was a bit wary about doing so at first, but took the plunge and haven't looked back. Overall support have been pretty good at sorting any problems out and I think anything that was particularly difficult has been resolved so if you do come across anything its minor glitches. Overall excellent I'd say, but obviously you can't please everyone all of the time!!