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e cheque paymnet
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justcrochet View Drop Down
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    Posted: 01 April 2011 at 9:46am
I have had some orders on which customers have paid by e-cheque, paypal have notified me of this with an estimated clearance date and the order is marked as pending in my roman cart sales, but as my items are on digital download how do i stop the customer downloading before their payment is completed.
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Support Oliver View Drop Down
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Points: 333 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 01 April 2011 at 12:50pm
Hi,

The customer will not receive the link to the digital vault until the payment notification has come through as completed.

Kind Regards
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justcrochet View Drop Down
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Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote justcrochet Quote  Post ReplyReply Direct Link To This Post Posted: 01 April 2011 at 1:41pm
I have had a couple of orders that the download link on the order has been clicked on the same day of purchase, the customer has not let me know that they have been unable to get their order.
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Support Oliver View Drop Down
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Points: 333 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 01 April 2011 at 1:45pm
Hi,

Is it possible for you to email an example in to RomanCart support, be sure to provide your Store ID and Support Tag.

Kind Regards

RomanCart Support Team
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justcrochet View Drop Down
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Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote justcrochet Quote  Post ReplyReply Direct Link To This Post Posted: 01 April 2011 at 1:55pm
Store ID 28702


ORDER NUMBER RC9487892 still saying pending, order when clicked showing download link as being used on same day of purchase. Nothing from customer to say unable to get order.

I have received paypal confirmation of echeque clearance today (1st april)
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RomanCart Team
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Points: 10803 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 01 April 2011 at 3:18pm
Hi,

You need to manually set the transaction to Paid on the sales manager.
We have modified it so that downloads will not be delivered in future with pending echeque transactions on PayPal Express.

Many Thanks
Support
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justcrochet View Drop Down
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Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote justcrochet Quote  Post ReplyReply Direct Link To This Post Posted: 01 April 2011 at 3:50pm
thanks for your help
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justcrochet View Drop Down
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Points: 12 		Post Options Post Options   Thanks (0) Thanks(0)   Quote justcrochet Quote  Post ReplyReply Direct Link To This Post Posted: 11 April 2011 at 10:18pm
When waiting for an e-cheque payment to clear, does the 48 hour download time go on hold, as it will have run out by the time the transaction is marked as paid (usually 3-5 days)and the customer is unable to download their items.

Edited by justcrochet - 13 April 2011 at 11:31pm
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Eternity Press View Drop Down
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Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Eternity Press Quote  Post ReplyReply Direct Link To This Post Posted: 12 August 2011 at 1:24pm
It doesn't seem that this problem is fixed?

My customer chose to pay by eCheque (RC10337874). It is not paid. But the Romancart system issued the Confirmation email which contains the download link to the product I sold him?

How do I fix this?

I've used a temporary fix by clicking 'send the invoice as the confirmation email' which I believe has no download link information, but this forces me to manually email every customer the link. Not sure if the checkout procedure shows other download links before confirmation emails?

I couldn't find where to modify this eCheque behaviour on the Paypal merchant interface either.
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Dave P View Drop Down
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Points: 4066 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 12 August 2011 at 5:31pm
Hi,

As a temporary thing, there is an option (somewhere) in Paypal to not accept echeques. It took me ages to find it last time I tried and I can't remember where it was, plus the interface has changed since then
Regards,

Dave P.
Gifts for all at HoneyPotGifts
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