Renewal Offer |
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AnnieCov
Regular Joined: 20 July 2008 Location: Coventry, UK Status: Offline Points: 55 |
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Posted: 06 July 2011 at 7:16pm |
When logging into Romancart a screen came up with an renewal offer of 2 months free if renewed before 19th August. I do this every year but one of my errrm "clever" staff decided to check the box that said not to show this message again.
I've hunted through many menus trying to get this back. Andy advice please? |
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raineshoe
Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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I don't think you can get it back unless Romancart can undo whatever has been clicked. However, if you go to profile, upgrade cart you should be able to see where you are up to anyway and you can renew from there.
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AnnieCov
Regular Joined: 20 July 2008 Location: Coventry, UK Status: Offline Points: 55 |
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Yes, I've done that but it only gives me the 12 month renewal option, not 14 months that came with the offer.
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Amber
Senior Member Joined: 18 April 2005 Location: United Kingdom Status: Offline Points: 623 |
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Hi,
I'd email Support and explain it to them. I think in all likelihood they will reactivate the offer for you; it's worth a go. |
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Support James
RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773 |
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Hi Annie,
Send your Store ID and Support Tag to us at 'support@romancart.com' (make sure you reference this thread in your email) and we'll sort this out for you. Your support tag is located under 'Help > Contact Us'. Thanks James |
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