Customer account |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Customers can already log in to see previous orders. They can also 'remember their details for next time' With this in mind, we really struggle to see how having an extra step in the checkout where a customer has to enter a username and password would help. Please do spell it out to us - as I think we must be missing something. Many Thanks Support |
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softap
Senior Member Joined: 28 December 2006 Status: Offline Points: 313 |
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Bumping again after another 12 months of no enhancement in this direction. Please add (optional) "create account" facility in checkout page, so customers can checkout more quickly next time. Even better if it can remember their card details, but I suspect that is one step too far....!
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Razzinitup
Senior Member Joined: 09 December 2004 Location: United Kingdom Status: Offline Points: 204 |
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Bumping this one up again as I really would like this feature. Alot of sites give the option of creating an account or just go to fast checkout.
We should be able to do this. Most of my customers are repeats. We get loads of call asking about previous orders so this would realy help me. |
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cottagewebs
Senior Member Joined: 04 May 2005 Location: United Kingdom Status: Offline Points: 175 |
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Is the customer account something that maybe developed in future for roman cart, the option sounds the way to go as you say it is nice not to have to sign up but the option to have it would really help if you wanted to sell things to retail and trade customers at different prices and other benefits for regular users could come into play.
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www.cottagewebs.co.uk
Web Design |
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Ensign
Newbie Joined: 14 November 2009 Status: Offline Points: 17 |
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I definitely agree, any account facility should be optional.
All my customers are one offs and would hate the idea of creating an account and yet another password just to buy from me. |
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softap
Senior Member Joined: 28 December 2006 Status: Offline Points: 313 |
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.. but a login/account facility should be optional - many people don't want to have to create an account just for a one-off order, but equally some regular customers want an account, with stored details, order history etc.
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bghead8che
Newbie Joined: 28 September 2012 Status: Offline Points: 7 |
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I agree with the other posters. A true log/in out feature is sorely needed. RC is WAY behind in this regard. I can't think of a cart that does NOT have this feature.
-Brian |
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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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I have 2 additional ecommerce facilities. One of them allows one to designate customers as B2C (Business to Customer) or B2B (Business to Business). I need this because we are trying to sell over 2000 products to "practitioners" as well as to retail customers using the same stock system but with different prices.
It cannot be done simply by approving a practitioner and providing a personal discount code because the discount will be different depending on the brand (i.e different markups for us means we cannot offer the same discount globally). I do find this slightly frustrating because many of the features I like on Romancart are not available elsewhere as far as I have been able to see. I particularly like the variety in the scheduled email system but I have to manually compile User Lists on a country basis, which is an absolute pain when you've got thousands of say, UK, users when you start building it. The other problem is that having compiled the user list, you cannot then introduce another user list that would be, say: 1. All those in UK Customer User List + 2. Who bought itemname = x (Or even x* in order to get all the products of one supplier in) All this means I am often writing to people about things they are personally not interested in. The more ways we can cut the data the better. |
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A mistake is to commit a misunderstanding - Bob Dylan
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MountMan
Senior Member Joined: 17 February 2009 Location: Bath, UK Status: Offline Points: 119 |
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I agree, with a customer account system, you can set up retail customers and trade customers, offering different prices and shipping rates
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Keep well
Steve I know one day my boat will come in - knowing my luck I will be at the Airport ! |
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softap
Senior Member Joined: 28 December 2006 Status: Offline Points: 313 |
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Support, while I agree that the "remember my details" tick box is easier than getting customers to set up an account, it does not really help in situations where people might need to shop from various locations (home computer, work pc, smartphone etc). It also relies on cookies, so if the user clears their cookie cache, the saved address details are lost.
It also doesn't give people the ability to see a nice history of their purchases. In theory, it should be possible for us merchants to code some of this themselves, because it is possible to pass name and address details in the Romancart parameters on the BUY button, so you could ask for the customer to login to a database of accounts on your own website, then pass the details thru to Romancart. However, it would be so much nicer if RC did it properly! And another attractive selling feature for RC's marketing team! Andy Rigby www.christianbits.co.uk |
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