Tangible and Intangible Goods SM Despatch |
Post Reply | Page <123> |
Author | |
rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
Post Options
Thanks(0)
|
I think this just needs tweeking.
When the tangible items have been posted the SM now says for these orders that 'some despatched'. This indicates that there are still outstanding items to post, when in fact these cant be posted as they are downloads. eg 17983635 41640 |
|
Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
Post Options
Thanks(0)
|
Hi Rich-erich,
How did you despatch them? 'Quick All Despatch' or on the Despatch screen? Many Thanks Support |
|
rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
Post Options
Thanks(0)
|
On the despatch screen by selecting all for despatch (the non tangibles don't appear in the list)
|
|
Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
Post Options
Thanks(0)
|
Hi,
You need to set your downloads to non tangible. You can have tangible downloads, but they were not showing on the despatch screen. Many Thanks Support |
|
rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
Post Options
Thanks(0)
|
Thanks, will have a look at this.
|
|
rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
Post Options
Thanks(0)
|
Support can you have look at this new order please
RC18010489 The download item is now back on the despatch screen as something to select and post. It is set as Tangible:No in the PM |
|
Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
Post Options
Thanks(0)
|
Hi,
The sales record has the item as tangible. The product is set to Not Tangible. When did you set it to 'Not Tangible' Many Thanks Support |
|
rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
Post Options
Thanks(0)
|
After your previous post I changed it pretty fast, either on the 20th or 21st July, along with about 8 other products that were incorrect.
|
|
rich-erich
Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735 |
Post Options
Thanks(0)
|
Has it got anything to do with how we sell the intangible item - ie it is set up as an offer when you buy a tangible item.
|
|
Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
Post Options
Thanks(0)
|
Hi,
Quite possibly - have you had other orders since the change where the despatch has worked correctly. Many Thanks Support |
|
Post Reply | Page <123> |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |