Major Cart Upgrade |
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rscass
Senior Member Joined: 07 November 2007 Status: Offline Points: 720 |
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↑↑↑ ditto what Nick said.
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
We have just added some extra identifiers to the emails. Please let us know what happens with the next one. Many thanks Support |
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TimeCast
Newbie Joined: 04 February 2009 Status: Offline Points: 6 |
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Since 21st July we have only received two out of 14 sales invoices via e-mail. I spent a lot of unproductive time trying to resolve this issue - time which should have been spent on actually running my business.
I am currently waiting to contact tech support for the company which hosts my email to try and see if they can do something. I would like to ask however why nobody at Romancart thought that it might be a good idea to warn all their customers that changes to the system were imminent. It would have saved me half a day of lost work if we knew in advance that the problem was caused by the changes you were implementing. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
If you email us the email address you are not receiving emails on then we can look it up in the logs and see what the problem is. Also use the 'test email' link at 'tools'/'options'/'email' to check that your emails are still not working. Apologies for the disruption with your emails - it is frustrating that our systems are sending emails with no problems, it is the recipient systems which cause the problem by rejecting them and many of them do not make it easy to sort this out. Many Thanks Support |
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Silent_Explorer
Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Looks like you've fixed the issue as I've just received a Product Stock Alert email
Many thanks Nick G. |
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The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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rscass
Senior Member Joined: 07 November 2007 Status: Offline Points: 720 |
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Me too. Just got one.
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
That's great - please let us know if you get any other issues / emails missing. Many Thanks Support |
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TimeCast
Newbie Joined: 04 February 2009 Status: Offline Points: 6 |
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Hi
I have just spent an hour and a half online talking to BT Tech support (BT host our email server and web site). They have told me: 1. No emails from these two addresses you sent ma are reaching our server. 2. The only emails we have received from you in the past four days are the one shown below, a confirmation of our Romancart Forum login details (received this morning at 09.32), and two Romancart invoices: Invoice for order: RC19474233 Invoice Date: 24 July 2016 Invoice for order: RC19471336 Invoice Date: 23 July 2016 There are at least 12 other sales on the shopping cart dating back to the 21st for which we have not received invoices. In addition, we get no response when we try and send a test confirmation email from the shopping cart. BT Tech support have told us that until you can prove that your are sending our invoices to the correct address and where they are going, they cannot do anything to confirm that they are in fact reaching our email server. Please sort this out quickly – I have lost a day and a half of my working week trying to sort this out and this is time I should be using to run my business. Mark |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
As per email, most btinternet emails are being rejected by bt with Re: 421 Too many messages (1.5.6.1) Interestingly merchants were reporting issues with BT the day before the migration, and BT have had a lot of problems in the last week so we don't know if it is migration related or not. If you have an email address not on btinternet e.g. a gmail account then we suggest adding that to your list of confirmation email recipients at 'tools'/'options'/'emails' so you do not miss any emails. Many Thanks Support |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
We have done a bit more investigation and your email address is actually office365, not BT. Emails to the address showing as being sent successfully in our logs so if this does not help, please give office365 a call to discuss. Many Thanks Support |
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