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GDPR

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RomanCart Team
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Support Quote  Post ReplyReply Direct Link To This Post Topic: GDPR
    Posted: 02 May 2018 at 5:06pm
Hi,

Please note that our terms and conditions have been updated with a new section on GDPR at https://www.romancart.com/sell-more/action/tsandcs.htm

We will have more information on GDPR by the end of this week.

Many Thanks
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Josiah.W View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Josiah.W Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2018 at 4:54pm
Hi,

Thanks for the update. We are currently reviewing our privacy policy. We have set out what personally identifiable information is collected during checkout, but would like to let users know that they will also be subject to RomanCart's Privacy Policy when they go through to the cart. Would https://www.romancart.com/sell-more/action/tsandcs.htm be the best URL to refer users to, or will you be setting up a separate privacy policy page?

Regards,
Josiah
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 04 May 2018 at 11:10am
1. Can you please tell me the process whereby if a customer asks for what information RC holds for them we can export it and send to them. eg personal details and order history. For example I don't see an easy way to go into the CRM and export data for one customer.

2. If a customer ask us to delete their data that RC holds do we do it or do we request you do it?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 04 May 2018 at 11:15am
Hi,

To delete contact information, locate the contact on the CRM and click on delete which removes that record.
For sales information do a search for that persons email address on the sales manager and you can print off invoices of all the orders.

Note that you have a legal obligation in the UK to store sales records for a minimum of 7 years.

Refer to article 17 of the GDPR for more details on the requirements for deleting data.

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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 04 May 2018 at 11:28am
Ok, thanks. You have a good understanding of this so does that mean if a customers wants their information deleted we are not allowed to do it (if before 7 years). ie we can delete from the CRM but the SM is still holding the actual sales records - which we can't delete.

Re the legal obligation, is it lawful to use you as our storage facility - ie not to for us to store directly.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 04 May 2018 at 11:36am
Hi,

We can't give legal advice.
You would need to refer to legal advisers for advice in how the GDPR relates to your business and your own obligations.
There is a lot of information at https://www.eugdpr.org

To clarify, there is no legal obligation to keep information on RomanCart.

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RomanCart Team
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 04 May 2018 at 2:46pm
Hi,

More information is now available at https://www.romancart.com/gdpr
This includes links to our new privacy policy and terms and conditions.

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Josiah.W View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Josiah.W Quote  Post ReplyReply Direct Link To This Post Posted: 04 May 2018 at 2:52pm
Excellent, thanks for your help!

Regards,
Josiah
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 10 May 2018 at 11:37am
RomanCart Ebay Marketplace: at the moment a customer buying from this has a Y automatically added to them to accept marketing in the CRM. This would be against GDPR terms so can you tell me how RC will deal with this.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 10 May 2018 at 3:03pm
Hi,
I don't think there is anything on ebay which facilitates this, so we will have to add an option for how you want it to be set.
More info here when it's available.

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