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Generic processor error: 10001
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Silent_Explorer View Drop Down
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    Posted: 24 May 2010 at 4:08pm
I use PayPal Pro and I've had a very high volume of failed transactions today with the follwing error message:

Generic processor error: 10001-Timeout processing request

Most of the affected customers have managed to re-submit their order after about five or six attempts, or by PayPal express

Has any other RC shop had similar problems?

Regards Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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raineshoe View Drop Down
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Points: 1502 		Post Options Post Options   Thanks (0) Thanks(0)   Quote raineshoe Quote  Post ReplyReply Direct Link To This Post Posted: 25 May 2010 at 11:57am
I think I saw a post somewhere else about this on the forum. Think RC thought it was a paypal problem and paypal thought it was an RC problem so usual old chestnut of everyone blaming everyone else. You will need to search the posts, but I'm sure it was the same problem.
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raineshoe View Drop Down
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Found it - http://forums.romancart.com/forum_posts.asp?TID=10866
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Silent_Explorer View Drop Down
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 25 May 2010 at 12:30pm
Hi Rainshoe,

Yes, I spotted this thread shortly after I submitted this post

Regards

Nick
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Support View Drop Down
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Points: 10794 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2010 at 6:42pm
Hi,
We have received a notification from PayPal that they are working on this issue (which is a problem at their end) and hope to have a resolution in the next 48 hours.
It is not affecting all PayPal merchants.
Many Thanks
Support
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Silent_Explorer View Drop Down
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Joined: 25 November 2006
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2010 at 6:59pm
Support,

Thanks for the update,
I've had about 20 more cases of this Generic processor error today, some customers have managed to complete their payment after about 3 or 4 attempts, others have opted to send a cheque instead or use the PayPal express checkout which is unaffected but some have given-up the struggle and presumably shopped elswhere

Regards

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Silent_Explorer View Drop Down
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Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 27 May 2010 at 11:03pm
See this post for the latest news on this problem:
http://forums.romancart.com/forum_posts.asp?TID=10866
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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