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German umlauts not showing correctly

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english frank View Drop Down
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    Posted: 11 January 2010 at 5:06pm
HELP

Despite several request for guidance I have not yet received a reply that has solved my problem!

I am still finding that German umlauts do not show correctly in the cart - I am getting an empty box or square symbol.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 11 January 2010 at 5:43pm
Hi,
What is your website url?
Many Thanks
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english frank View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote english frank Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2010 at 5:22pm
www.oakside-classic-clocks my German language web site - currency EUR
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Post Options Post Options   Thanks (0) Thanks(0)   Quote english frank Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2010 at 5:23pm
Sorry www.oakside-classic-clocks.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote english frank Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2010 at 5:48pm
This text is copied from a previous enquiry = please note the boxes in the text where the umlaut should be.
I am unable to get German umlauts, French accents and the symbol to display correctly in the description of goods displayed in the Cart - I do have UFT-8 switched on. Example below.

DEPOSIT ONLY: Devon Grosse Standuhr, Geh�use: Massives Walnussholz + �159.00 , Vert�felung: Massive Holz-Seitenw�nde - nur unten.+ �66.00 , Zifferblatt: 1. Oakside�s massives Messing-Mondphasenziffernblatt mit erh�hten r�mischen Ziffern auf einem silbernen Zahlenreif, mit Gravuren dekorierte Mittelplatte und Sekundenanzeige, Messingguss-Zierecken (-EUR 144) , Uhrwerk: Kieninger HTU 01 Uhrwerk - 3 Melodien auf 9 polierte Tonr�hren - Automatische Nachtabschaltung. - automatische Nachtabschaltung zwischen +�1019.00 , Pendel: Temperaturkompensationspendel mit einer 200mm breiten Messingpendelscheibe. , Auslieferungsland: Espa�a, Portugal, Italia, Polska.+ �110.00 , Gesamtbetrag: Euro 7205.00 (remove)

The data is drawn from an Access database. This problem exits in IE and Firefox.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 16 January 2010 at 9:14pm
Hi,
Please can you post the exact url of a page with an 'add to basket' link on it that when clicked on should show umlauts in the cart which is showing square characters instead.
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english frank View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote english frank Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2010 at 8:51am
Hi Support.
Please go to www.oakside-classic-clocks.com/gallery.asp
For example, On the Devon section select [Optioned & Preise].
Select any of the options that contain umlausts.
Enter the security code and Click [Preisberechrung].
Click [Zar Zahlung.
You will see that the text describing the goods has boxes where umlauts should be.

I have removed the symbol from the database areas that contain the descriptions as this symbol also fails to appear correctly.

Hope that my directions are o/k.
Regards
Frank
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2010 at 9:42am
Hi,
You have switched on UTF-8 on the cart but your website is using charset=iso-8859-1
Many Thanks
Support

Edited by Support - 17 January 2010 at 9:43am
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english frank View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote english frank Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2010 at 11:10am
Thanks but Help - what does that mean and can you advise what I need to do, to correct the problem?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 17 January 2010 at 11:51am
Hi,
On every page of your website you have the line
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
This is setting the character set your pages are using.
You need to consult with your web designer to change it to utf-8.

In addition - once you have changed this, switch on utf-8 on the cart at 'configure cart'/'configure other options' as it is currently off.

Many Thanks
Support
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