Email Sequencing |
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Johnny
Newbie Joined: 28 November 2008 Status: Offline Points: 5 |
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Posted: 20 January 2010 at 2:14pm |
Hi, I need a little help to do with sequencing emails - I want to do two things. 1) I want to send an email to all customers who bought from me in November. 2) I want to be able to send an automatic email to everyone who buys from me, 2 months after their initial purchase. (The email that I want to send includes a promotional code that offers free shipping on their second purchase) I have created the email, and done a test send to myself, but it is the date of sending and the sequencing I am struggling with. At the moment in the customer sequence page, I am seeing the status of the message as 'sent on conversion' which is no good, as this is very much a follow up email. Also, what is dynamic and static on the list creation page? All help much appreciated. Johnny www.bicalsocks.co.uk |
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Dave P
RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Hi Johnny,
I don't use email sequencing so answer 2is based on looking at what goes on when setting up a sequence. 1) When you create an email list in the Customer Relationship Manager, it's possible to select the option for 'date became a customer' and use the <= and >= selectors to specify the 30th and 1st of November. 2) The automatic sequence needs you to send an email on conversion, then you can add a second email where you can edit the number of days to wait before sending it. 3) Dynamic lists can be refreshed, so a list for 'last 6 months' should be dynamic. Static lists cannot be refreshed, once created they always contain the same list of names. Hope this helps, |
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