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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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Posted: 26 January 2010 at 3:33pm |
I have read some posts on this but still don't understand. None of my countries have th3 check button checked for "Default". I have added regions to Spain, one of which is "Canary Islands".
A customer ordered to be sent to Canary Islands but we he came to specifying country from the RC drop down only SPAIN was present, not the regions. As a result he selected SPAIN. on couriering the package it has been held up in cusatoms for 10 days and I am now told I need to pay extra,and get the customer's "fiscal ID". The customer did order using PayPal Express but the point is that he attempted to select his country > region whilst looking at the cart before checkout and there was no regional option. Maybe I have done someting wrong but I have tried to configure this in all coimbinations of check boxes checked and not checked and still it doesn't work. Can support please advise. |
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wigman
Senior Member Joined: 17 March 2004 Location: United Kingdom Status: Offline Points: 1170 |
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Hi,
We have regions of spain showing ok. on the Set ¨Shipping/Carriage Options¨ page have you switched on Region Based Shipping? Mike |
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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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Yes
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stuartvb
Senior Member Joined: 08 April 2008 Location: United Kingdom Status: Offline Points: 295 |
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Mike, I am a very silly person. I did not have SPAIN's "Use Regions" box checked!!!!
Thanks for taking the time to respond anyway! regards Stuart |
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