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InfoLogic
Newbie Joined: 10 August 2009 Location: United Kingdom Status: Offline Points: 11 |
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Posted: 28 January 2010 at 12:15pm |
Hi
I have the silver membership romancart and am using it to sell digital data products which are updated every 3-4 months. The customers pay an annual fee for which they get a licence to use the data and also receive all updates in the year. Now we have updated the data I want to use the CRM part of Romancart to send all purchases of each product an email advising them of a product update and also a url link where they can immediately download the latest copy of their data. As all the data is in the digital vault so a link to download the data is on the invoice/ confirmation email when they first make their purchase, my ideal would be to add some html code to my email in the CRM area which provides a similar 48 hour hyperlink to the data in the same way. This would allow them to download their updated data with the link becoming obsolete after 48 hours. Is there a bit of system code I can use to do this? Thanks in advance |
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Dave P
RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Hi,
I can't answer you question, however I can point out a flaw. Not everyone in your CRM has agreed to receive follow up / marketing emails from you; if they haven't then they won't get this update even if you can insert the hyperlink. Actually, I don't think Romancart offers a way to do what you want anyway, although I don't use the digital vauolt so I'm not certain. |
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InfoLogic
Newbie Joined: 10 August 2009 Location: United Kingdom Status: Offline Points: 11 |
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Hi Dave
Thanks for the response. I'm aware of the opt out for marketing emails but we have this turned off at the moment so that everyone receives emails. We advise customers we do this so we can send them update information - we don't send out any marketing emails using the Romancart crm system, we use a separate email subscription newsletter service. So far it seems to work out ok, I don't think I'll be able to do what I want re the digital vault link but I have a work around which should do the job. Thanks for taking the time to read and give me your thoughts Richard |
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