e cheque paymnet |
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Amber
Senior Member Joined: 18 April 2005 Location: United Kingdom Status: Offline Points: 623 |
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Hi,
To do this, in the Paypal page, mouse-over Profile, go down and click My Selling Preferences, and then check the box to block e-cheque payments. |
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Eternity Press
Newbie Joined: 14 November 2008 Location: London Status: Offline Points: 10 |
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Thanks, yes I found that, but that blocks ALL eCheque payments, which means customers who want to use that facility can't. Sometimes they don't even know that Paypal is using eCheque funding (they don't have enough in Paypal, and their credit card doesn't authorise, so Paypal will use bank funding). I'd like to accept eCheques, I just don't want Romancart to send out the confirmation mail until it has ticked over to PAID.
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Eternity Press
Newbie Joined: 14 November 2008 Location: London Status: Offline Points: 10 |
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And that Paypal 'block' option also unfortunately blocks German bank transfer in the same tickbox, which some of my customers use...
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jb1172
Newbie Joined: 12 December 2011 Status: Offline Points: 3 |
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Related to this post, I've found that when customers order a digital doanload and pay by cheque, and then I set the status to 'Set to Paid (confirmation email)', no download link at all is sent to the customer (not in the original email, or the confirmed paid email).
How can I get romancart to send the download link(s) out once cheque payment has been received? Any clues? Thanks, Alex. |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
What is the order number? The most likely cause is if you have configured the confirmation email to be the invoice which does not contain download links. Many Thanks Support |
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jb1172
Newbie Joined: 12 December 2011 Status: Offline Points: 3 |
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Thanks for your reply - latest example is order no. 11171877.
How do I reconfigure the confirmation email to include a link to the digital download? Thanks, Alex. |
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Support Oliver
RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333 |
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Hi,
The digital download will not be triggered for echeques, because the way and time they take to process conflicts with the links generated in the Digital Vault. We would recomend that you do not accept E Cheque payments through PayPal for digital downloads. Kind Regards |
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jb1172
Newbie Joined: 12 December 2011 Status: Offline Points: 3 |
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Hi Oliver,
It's not an e-cheque I'm using: it's a standard cheque. When the cheque is received from the customer by post, I want to go in and release the digital download (ideally through the confirmation email, if possible). Is that possible at all? Thanks, Alex. |
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Support James
RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773 |
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Hi Alex,
I'm afraid not, you would have to use a payment gateway to do this as the cheque option will never give your customers the option to download your file. If you are using the cheque option you have to send them the download. Thanks James |
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