Sale allowed even though out of stock |
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raineshoe
Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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Posted: 06 September 2011 at 11:36am |
I have the product manager set to only allow something to be sold when in stock and when out of stock to refuse the sale. The item shows -1 and allowed a sale even though the product manager is set not to allow this. Perhaps support you can give me a reason why?
It is under Diamond FX Palettes in my product manager and it is the second item down. We are cart number 23520. |
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Red
Senior Member Joined: 06 August 2009 Status: Offline Points: 876 |
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Hi Raineshoe
Did 2 customers try to purchase it at the same time, that is what happened to us some time ago and because the item was in both carts at the same time both sales went through when the customers completed the payment pages. Red |
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raineshoe
Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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That is a good possible. Its so annoying as had to substitute with same product, but in separate palettes as it will take me four days to get the item required.
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