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Customers paying by cheque

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Caryl View Drop Down
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    Posted: 23 March 2018 at 6:17pm
I still have a handful of customer who like to pay by cheque. I don't know what's happened, but now when "Pay by Cheque" is selected, a page with the following comes up:

Thank you for your order.
A confirmation email, with payment instructions, has been sent to your email address.
Click here for a printable invoice


Below this is a "Continue" button. When this is clicked, you get taken to the RomanCart home page instead of back to my website, or a thank you page.

How can I fix this?

Thank you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 23 March 2018 at 11:01pm
Hi,
Please check the 'generic' order complete url at 'tools'/'options'/'checkout'
Many Thanks
Support
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Caryl View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Caryl Quote  Post ReplyReply Direct Link To This Post Posted: 24 March 2018 at 10:31am
Hi,
I had already filled in the "Order Success URL" and the "Order Failed URL". Do I also need to fill in something for the "Generic Order Complete URL", even if I have specified the others?

Thank you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 25 March 2018 at 5:10am
Hi,
Yes - a cheque payment is neither successful or a failure, as it relies on the customer sending you a cheque. For that, it will use the generic url.

Many Thanks
Support
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Caryl View Drop Down
Senior Member
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Joined: 02 June 2007
Location: United Kingdom
Status: Offline
Points: 133
Post Options Post Options   Thanks (0) Thanks(0)   Quote Caryl Quote  Post ReplyReply Direct Link To This Post Posted: 25 March 2018 at 3:24pm
Ah, ok!

Thank you.
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