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Gift Vouchers that really work

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beng27 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beng27 Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2013 at 9:04pm
No.

As Red says, you are just trying to do a work-round! But why?

Its simple. We just need a normal voucher that operates - like every other gift voucher in the universe - on the TOTAL of the order, including shipping.

Why is this so impossible to do? ( I am trying to be sympathetic, though failing through frustration at this point - sorry :-)

Seriously, can you explain what the technical problem with this is? Why CANT we have a drop-down that choses a discount applied to the whole order inc shipping? In what way would this 'break' the logical flow of the checkout process?
The Best Vegetables for the Kitchen Garden
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2013 at 3:19pm
No not for us, you are still trying to do a work around this.
We do not give free shipping at all it would cost us to much, a lot of our customers are overseas.
It needs to work for all sales and so deduct the final total for the sale which includes the price for Goods, Postage and VAT so we can offer a gift value of up to 20, 25, 30 etc so the customer knows what value they can spend without being expected to pay any extra for postage or Tax.
Red
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softap View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2013 at 1:52pm
James, this would work for me (although not ideal), but somehow I would need to make sure that people outside the UK could not use that promotion. I'm OK with giving away free shipping to UK customers who have a voucher, but not overseas ones!

Best wishes
Andy Rigby
www.christianbits.co.uk
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Support James View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support James Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2013 at 1:41pm
Hi,

Thanks for the feedback, if we had a checkbox on the promotions screen (when you are setting up a promotion) which allows the promotion to also give free shipping would this meet your requirements?

Thanks

James
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beng27 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beng27 Quote  Post ReplyReply Direct Link To This Post Posted: 16 September 2013 at 9:27pm
And a note: We've been RC users from way back when, so we do have some idea what we are talking about. Our throughput is now pretty huge, but we've stuck with RC because we like it. It is mildly annoying that it won't do vouchers the way other carts will, but its more annoying when RC refuse to acknowledge that this is a valid request.

We don't want a whole series of complicated work-rounds. What we need is really simple!

We just need an extra option in the 'Promotion Type' drop-down, one that says 'Direct - total order'

and which works just like 'Direct' but is applied to the TOTAL including postage.
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beng27 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beng27 Quote  Post ReplyReply Direct Link To This Post Posted: 16 September 2013 at 9:14pm
Hi All.   It was me that first stared this thread way back in the start of 2012. Still no joy . . .

It is unbelievably simple: We want a voucher code that is applied to the ENTIRE order including shipping.

This is not a bizzare request, nor that difficult to comprehend, and would not change the way RC works at all.


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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 16 September 2013 at 8:48pm
My request is simpler.

I just want the voucher/promo code value knocked off the bottom line invoice total including shipping.
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softap View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2013 at 11:40am
Further to my last post, it occurs to me that one possible quick solution would be to allow promo codes to be set up that not only trigger a discount, but ALSO trigger free shipping. Then we would not run into problem with gift vouchers adding shipping (this would only work for merchants who are prepared to offer free shipping for gift-voucher related sales).

Then I would just need to prevent people overseas from using that promo code. Not sure if RC has the ability to restrict promo codes to a certain region?

Interesting stuff..

Andy Rigby
www.christianbits.co.uk
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softap View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Posted: 14 September 2013 at 11:35am
Support

Thanks for the tip about zero value orders (the special payment method) - that is useful.

However, the shipping is still the main problem.

When trying to test the "zero value orders" to see how it works, I couldn't manage to create a zero value order using a promo-code gift voucher!

1. Added a promo code for a 20 gift voucher

2. Enabled a new zero-value orders payment method

3. Put EXACTLY 20 worth of goods in my basket, so my free shipping would kick in

Unfortunately, because the 20 voucher has been applied, and the goods total is now zero, RC adds shipping because the goods total has fallen below 20 again! So the order total is not zero. Aarrgh.

So you see how difficult it is to try and simulate vouchers using these techniques.....

Andy Rigby
www.christianbits.co.uk

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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 13 September 2013 at 9:04pm
Support
If other carts can offer this function then Roman cart should be able to do so, we should not have to be looking to make do and try to come up with workarounds to the problem.
We need as stated earlier in this thread to be able to   
"have gift vouchers that can be applied to the whole order value, including postage and Tax."
At the moment a 20 voucher cannot be used for 18 of goods plus 2 of postage, it has to be used for 20 of goods and then the customer has to put in CC details for the 2 postage which is no good at all.
We need a gift voucher that applies to the Total(goods, postage, tax) and by passes the payment page if the order value is under the voucher value once the code has been entered by just confirming that the order has been accepted and voucher value has been used.
Red



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