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Gift Vouchers that really work

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beng27 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beng27 Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2013 at 10:10pm
No. I think the VAT is a red herring!

Look here's your basket:

Gross goods +shipping £100.
VAT £20.

Basket total £120 all in.

Customer enters voucher code: - £80

Total to pay £40

Pays £40 by card/paypal/whatever

gets receipt from merchant showing all the above:

GOODS & SHIPPING £100
VAT £20
TOTAL PAID £120

All is OK, what is the problem?



Edited by beng27 - 17 September 2013 at 10:11pm
The Best Vegetables for the Kitchen Garden
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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2013 at 10:28pm
The above is the correct way to apply a pre-paid gift voucher in the UK.
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 20 September 2013 at 5:32pm
Support
can we have an update from you on this as it is something a lot of us would like to be able to use and as I said it would help to be able to offer a gift voucher in time for Christmas.
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beng27 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beng27 Quote  Post ReplyReply Direct Link To This Post Posted: 23 September 2013 at 1:32pm
I'll second that - can we have some feedback on your thoughts please? Last time this thread was active, pretty much the same thing happened - we spent ages explaining what a gift voucher was, then all went quiet and nothing happened . . .

thanks!

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Support James View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support James Quote  Post ReplyReply Direct Link To This Post Posted: 23 September 2013 at 5:56pm
Hi,

Thanks for everyones feedback regarding this. We have looked at your requirements and this is something we would like to implement.

However please appreciate that this is not easy to integrate and simply cant be added overnight. We will take a serious look at this after we have completed other projects which must take priority. However this unlikely to be for a few months.

But rest assured we are keen to add this and will look into this when we can.

Thanks

James
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softap View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Posted: 25 September 2013 at 12:56pm
James, many of us would dearly love to have some form of gift voucher facility in place in the run-up to this Christmas, but it sounds like the solution you are thinking of will take several months, so it will not help us this year, and we'll all miss out on valuable gift voucher sales.

I, for one, would be happy to have the easy workaround that was discussed earlier in this thread, to tide us over until a full-blown gift voucher scheme is written. If you remember, all this workaround needed was to allow promotion codes to be set up which give both money off (your existing "Direct" option) AND free shipping (currently we can only have either-or).

Any chance?

Best wishes

Andy Rigby
www.christianbits.co.uk


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beng27 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beng27 Quote  Post ReplyReply Direct Link To This Post Posted: 25 September 2013 at 8:10pm
Andy, the problem with the 'work-around' that you suggest is that it is suitable for very few merchants.

Most of us cannot afford to give free shipping to anyone who spends a gift voucher.

We all have our business models worked out, we know how our postage bands work, & we dont want to change it. We just want to be able to use a normal gift voucher, in the normal fashion.

And, seriously, there's no technical reason why doing it properly should take 'several months'. People do need to be clear we are not talking about months of development work here, just a few hours. The fact is that it isnt a priority to RC. That's fine - there are limited resources and thats RCs business decision.

But people need to realise that the amount of coding needed to do either a bodge, or a discount that applies to the total inc shipping is about the same (practically SFA for either). So its not that one could happen quickly while the other takes ages - its simply that you're not going get either in a hurry if you can't convince RC of the need for action.

The actual problem is that Support either do not see the need for this, and/or don't understand the conceptual difference between a coupon and a gift voucher. So it isn't a priority, so it doesn't get added to the roadmap. No doubt we'll be having exactly the same conversation this time next year. . .
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 27 September 2013 at 9:31am
James
re your "We will take a serious look at this after we have completed other projects which must take priority."
can you tell us what the other projects are please as we often get this answer on the forum but never know what it is that you are working on.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 27 September 2013 at 10:02am
Hello Everyone,

All your concerns are completely justified and it is agreed that vouchers are something that would be a brilliant feature for RomanCart. Obviously a key selling point as well. However as mentioned there are other works that unfortunately take priority.

The priority works are actually Payment Gateway updates. As you know we work with a variety of Payment Gateway Integrations all of which have to be maintained. Unfortunately we get very little notice to do this and it is a constant and when these updates come in we have to drop everything and get them done to make sure you our customers can continue to process transactions through them.

The problem with vouchers are as follows. Although it seems like an easy fix. We cannot adapt Promotion Codes or Coupons to give free shipping. The main reason for this is actually to do with all the tax variations (depending on the shipping method) that occur with shipping. I appreciate this might not be the case for everyone. But when working on a hosted system like ours this has to work for everyone.

Vouchers when we finally get there will have to be configured as a new Payment Method. That is the most practical way to keep tax and shipping calculations all up together.

Where things get really complicated is that we will then have to rewrite every payment gateway to become a "partial payment method" to pay for the remainder of the balance. In a sense itís a more complicated version of the 'zero value order' found under 'Configure/Payment Methods'

This then makes RomanCart Support two payment methods per transaction which in turn means pretty much rewriting most of the core code for invoices and despatch, call back and you name it. And that is just to begin with.
I know this is not the best of news but we feel it is important that you are aware of the real reasons for such a beneficial and maybe even obvious feature to not be prioritised. Please be assured we are aware that this is something that does need to happen but it will be a lot more work than you probably anticipate and the current maintenance and upkeep of RomanCart to keep you all processing your transactions obviously takes priority. I hope that you can all understand this. Also please watch this thread. This is something we all want to see happen.

Kind Regards

Oliver Brason
RomanCart Support Team


Edited by Support Oliver - 27 September 2013 at 10:03am
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softap View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Posted: 08 October 2013 at 10:28pm
Support

Don't get that last post by Oliver.

You can already have a promotional code that generates free shipping.

You can also already have a promotional code that reduces the amount to pay by a fixed amount eg £10 off

So why is it so difficult to have a promotional code that does both the above? The code has already been written. And it works......

Andy Rigby
www.christianbits.co.uk
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