Google Checkout Issues

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   Hi,

Since yesterday a few merchants have reported that Google is sending messages saying that it cannot send order details to RomanCart. Their info shows a timeout problem.

However there are no problems at our end, all other payment gateways are working and the system is fast.

We are trying to communicate with Google to get them to look into this as it is likely some kind of routing issue at their end.

In the mean time, it is possible that Google Checkout orders may not appear on the RomanCart sales manager. For this reason if you are using Google Checkout, you should regularly check your Google Checkout for sales.

Many Thanks

Support

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Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Topic: Google Checkout Issues Posted: 25 February 2010 at 10:31am
	Hi, Since yesterday a few merchants have reported that Google is sending messages saying that it cannot send order details to RomanCart. Their info shows a timeout problem. However there are no problems at our end, all other payment gateways are working and the system is fast. We are trying to communicate with Google to get them to look into this as it is likely some kind of routing issue at their end. In the mean time, it is possible that Google Checkout orders may not appear on the RomanCart sales manager. For this reason if you are using Google Checkout, you should regularly check your Google Checkout for sales. Many Thanks Support

wigman Members Profile Find Members Posts Senior Member Joined: 17 March 2004 Location: United Kingdom Status: Offline Points: 1170	Post Options Post Reply Quote wigman Report Post Thanks(0) Quote Reply Posted: 25 February 2010 at 10:37am
	Hi, Google checkout working ok this morning, the one order not sent back yesterday came through this morning. Mike
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Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 25 February 2010 at 10:42am
	Hi, Thanks for this info Mike. We have had a merchant report a problem with an order in the early hours of this morning so i'm not convinced that the issue is resolved. Many Thanks Support

Quilex Members Profile Find Members Posts Newbie Joined: 13 October 2008 Status: Offline Points: 28	Post Options Post Reply Quote Quilex Report Post Thanks(0) Quote Reply Posted: 08 March 2010 at 3:27pm
	I may be missing something as I am not as tech savvy as some of the users but my sales from google checkout have never shown up in the RC sales manager. I thought it was meant to be like that for that payment option.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 08 March 2010 at 4:22pm
	Hi, Go to 'configure cart'/'setp payment methods' Click on the 'configure' icon for Google Checkout. If your sales are not appearing on the RomanCart sales manager then you need to follow those instructions once again. Many Thanks Support

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 08 March 2010 at 4:23pm
	Hi, Further to the original thread topic. Google had made an upgrade which had caused a problem with the callbacks. They backed out the upgrade which resolved the issue. Many thanks Support