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Handling Pending Payments |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
![]() ![]() ![]() ![]() ![]() Posted: 24 January 2012 at 5:24pm |
Hi,
If your customer pays for an order, but your payment gateway either marks it as possible fraud (for you to confirm you will accept it on the payment gateway), or maybe you are authorizing the transaction but not settling it at the time of the order. What would you expect the customer to see during the buying process? Would you expect them to get a confirmation email? - Maybe a different type of email indicating the order is pending. Would you release any digital goods? Many Thanks Support |
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raineshoe ![]() Senior Member ![]() Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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I've just had someone pay by echeck and that says its pending. The client does not get a confirmation e-mail so contacted us to ask if we had the order. It would be useful if a confirmation went out in this instance, but indicated very clearly that it was awaiting full payment.
I wouldn't release digital goods until payment was received. |
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Red ![]() Senior Member ![]() Joined: 06 August 2009 Status: Offline Points: 876 |
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Yes we would expect them to receive a different email to the one for a paid item something along the lines of -
Your payment details have been securely submitted via our ******** Payment Gateway and will be processed once a series of security checks have been made. A confirmation that your payment has been accepted will follow shortly. which allows time to check the payment and either accept or decline it. The release of any digital goods should not be made until pending payments are confirmed as paid. Red |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
A comprehensive email showing the items on the order or a simple note? Many Thanks Support |
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Red ![]() Senior Member ![]() Joined: 06 August 2009 Status: Offline Points: 876 |
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We would like a comprehensive email showing the items on the order please
Red |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
That's for for e-cheque but how about if you were screening orders. e.g. Authorizing the card but not charging it until later. In some cases you might cancel the transaction if you were unhappy with it's origin. What would you expect the customer to get when they pay? The same email as for an e-Cheque or something different? Or how about if it tripped fraud filters and you had to review whether you would accept it? Many Thanks Support |
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Silent_Explorer ![]() Senior Member ![]() Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Hi Support,
Currently I send the following message manually when I receive a PayPal EC transaction which fails AVSADDR & AVSZIP validation:
I would be good if this message could be sent automatically if an order fails AVSADDR & AVSZIP validation although it's no problem to trigger it manually Regards Nick G. |
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Red ![]() Senior Member ![]() Joined: 06 August 2009 Status: Offline Points: 876 |
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Hi Support
My reply was to your first post "Handling Pending Payments" Rainshoe mentioned e-cheques If the customer received an email that tells them card payment details have been received and are being processed with a confirmation that payment has been made to follow shortly, that should allow time to check the payment details for fraud and reject if you so wish (not sure if that would work for e-cheques as I am not sure how long e-cheques take prior to being marked as paid). At the moment if we reject a payment we use a custom status of "Paymet failed" that tells the customer that card security checks have failed and payment has not been accepted. When we accept a payment we also use another custom status of Payment Made which sends the customer the confirmation that the payment details have now been accepted and the payment has been made. If the payment gateway results once changed from Pending could trigger automatic emails to the customer for each result that would be ideal. Red Red |
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rscass ![]() Senior Member ![]() Joined: 07 November 2007 Status: Offline Points: 720 |
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Suspect you all know this anyway, but, if one is using payPal Pro, acceptance of echeques is NOT mandatory outside of eBay. You can switch them off somewhere which forces the customer to use a debit/credit card. Resolves many of the above issues :)
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raineshoe ![]() Senior Member ![]() Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502 |
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I don't mind e-cheques actually we only get them once in a blue moon too.
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