how to despatch an exchange in the new panel

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   The new panel won't let me despatch an order that has already been despatched - so I don't know how to make sure my customer gets an email telling them their exchange is on the way.

Is there a clever way of despatching an exchange because the way I used to do it now won't work? (I used to just edit the order to show the exchange and then despatch the order again so they got another despatched email showing the new stuff).

Can anyone help to save me emailing support again?   

thanks!

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phildelahaye Members Profile Find Members Posts Regular Joined: 15 May 2006 Status: Offline Points: 76	Post Options Post Reply Quote phildelahaye Report Post Thanks(0) Quote Reply Topic: how to despatch an exchange in the new panel Posted: 13 July 2010 at 8:57am
	The new panel won't let me despatch an order that has already been despatched - so I don't know how to make sure my customer gets an email telling them their exchange is on the way. Is there a clever way of despatching an exchange because the way I used to do it now won't work? (I used to just edit the order to show the exchange and then despatch the order again so they got another despatched email showing the new stuff). Can anyone help to save me emailing support again? thanks!
	www.littlepossums.co.uk The UK Baby Sling Specialists

Dave P Members Profile Find Members Posts RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066	Post Options Post Reply Quote Dave P Report Post Thanks(0) Quote Reply Posted: 13 July 2010 at 1:08pm
	Hi, We've never tried to re-dispatch an order, we just created a status long ago for 'Resent' which shows up in a different colour so that we can easily see if an order has been sent out again. You could use multiple statuses for different resend reasons eg exchange, lost, damaged etc.
	Regards, Dave P. Gifts for all at HoneyPotGifts

peter.pwa Members Profile Find Members Posts Senior Member Joined: 21 February 2007 Location: United Kingdom Status: Offline Points: 384	Post Options Post Reply Quote peter.pwa Report Post Thanks(0) Quote Reply Posted: 13 July 2010 at 2:01pm
	I just tried the new control panel after being sent a link. On the despatch emails, the tracking info I put in there does not get sent on the email. Going into order tracking on my website, the tracking info is not in there either. Is this how it is or am I not fully operational yet?

Silent_Explorer Members Profile Find Members Posts Senior Member Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337	Post Options Post Reply Quote Silent_Explorer Report Post Thanks(0) Quote Reply Posted: 15 July 2010 at 8:38am
	Peter, You have to enter the <trackingref> tag to your email customisation script to display the tracking reference on your despatch confirmation email Regards Nick G.
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