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Iphone App.. IOS9 not working.. |
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rscass 
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Joined: 07 November 2007 Status: Offline Points: 720 |
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 Posted: 21 November 2015 at 8:07pm |
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Downloaded today.
iphone 5s, IOS 9.1 Worked well for about 5-6 queries. Phone left standing for an hour. App frozen with message FAILED (C) on the home screen and previous days when left arrow operated. Tapping profile returns FAILED (H). Uninstalled, reinstalled. Worked for a while then same result. |
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RomanCart Team 
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 21 November 2015 at 8:14pm |
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Hi,
Thanks for this. You don't need to reinstall it. Just restart the app. We will sort that out. Many Thanks Support |
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ckart
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Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159 |
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Posted: 22 November 2015 at 9:11am |
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I had the same problem this morning & that worked.
For anyone else that doesn’t know how to exit an app (I didn’t). Double tap the home button to open the fast app switcher. Select the app & drag it upwards off of the screen. Tap the home button to close the fast app switcher. Restart the app. |
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www.nfed.co.uk
Connecting the central southern equestrian community since 1999 |
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RomanCart Team
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 22 November 2015 at 5:33pm |
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Hi,
You shouldn't get that issue any more. Please post if you get any further problems. Many Thanks Support |
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ckart
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Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159 |
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Posted: 22 November 2015 at 6:16pm |
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I can't view the orders now... Please restart the app and login again (W)
I've tried that & reinstalled, but still the same. |
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www.nfed.co.uk
Connecting the central southern equestrian community since 1999 |
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rscass
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Joined: 07 November 2007 Status: Offline Points: 720 |
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Posted: 22 November 2015 at 6:22pm |
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I got that too. But it restarted for me.
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RomanCart Team
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 22 November 2015 at 7:04pm |
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Hi,
Yes, restart the app and it will be Ok after that. Thanks, Support |
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RomanCart Team
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 22 November 2015 at 7:10pm |
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Ckart,
If you keep getting the (W) message, try uninstalling and reinstalling the app. Failing that, try rebooting the phone. Many Thanks Support |
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ckart
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Joined: 26 November 2013 Location: New Forest Status: Offline Points: 159 |
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Posted: 22 November 2015 at 7:10pm |
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That's not working for me.
I've just tried removing it, rebooting the phone & then reinstalling it & it's still the same? It was ok this morning? |
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www.nfed.co.uk
Connecting the central southern equestrian community since 1999 |
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Support
RomanCart Team
Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Posted: 22 November 2015 at 7:21pm |
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Hi,
Please email the storeid, username and password to our support address and details of the device you are using. Many Thanks Support |
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