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Major Cart Upgrade

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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 9:11am
↑↑↑ ditto what Nick said.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 9:35am
Hi,

We have just added some extra identifiers to the emails.
Please let us know what happens with the next one.

Many thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote TimeCast Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 10:14am
Since 21st July we have only received two out of 14 sales invoices via e-mail. I spent a lot of unproductive time trying to resolve this issue - time which should have been spent on actually running my business.

I am currently waiting to contact tech support for the company which hosts my email to try and see if they can do something.

I would like to ask however why nobody at Romancart thought that it might be a good idea to warn all their customers that changes to the system were imminent. It would have saved me half a day of lost work if we knew in advance that the problem was caused by the changes you were implementing.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 10:31am
Hi,

If you email us the email address you are not receiving emails on then we can look it up in the logs and see what the problem is.

Also use the 'test email' link at 'tools'/'options'/'email' to check that your emails are still not working.

Apologies for the disruption with your emails - it is frustrating that our systems are sending emails with no problems, it is the recipient systems which cause the problem by rejecting them and many of them do not make it easy to sort this out.

Many Thanks
Support
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 11:08am
Looks like you've fixed the issue as I've just received a Product Stock Alert email

Many thanks

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 11:17am
Me too. Just got one.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 11:33am
Hi,
That's great - please let us know if you get any other issues / emails missing.
Many Thanks
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Post Options Post Options   Thanks (0) Thanks(0)   Quote TimeCast Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 11:40am
Hi

I have just spent an hour and a half online talking to BT Tech support (BT host our email server and web site). They have told me:

1. No emails from these two addresses you sent ma are reaching our server.
2. The only emails we have received from you in the past four days are the one shown below, a confirmation of our Romancart Forum login details (received this morning at 09.32), and two Romancart invoices:

Invoice for order: RC19474233
Invoice Date: 24 July 2016

Invoice for order: RC19471336
Invoice Date: 23 July 2016

There are at least 12 other sales on the shopping cart dating back to the 21st for which we have not received invoices.

In addition, we get no response when we try and send a test confirmation email from the shopping cart.

BT Tech support have told us that until you can prove that your are sending our invoices to the correct address and where they are going, they cannot do anything to confirm that they are in fact reaching our email server.

Please sort this out quickly I have lost a day and a half of my working week trying to sort this out and this is time I should be using to run my business.

Mark
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 11:48am
Hi,

As per email, most btinternet emails are being rejected by bt with

Re: 421 Too many messages (1.5.6.1)

Interestingly merchants were reporting issues with BT the day before the migration, and BT have had a lot of problems in the last week so we don't know if it is migration related or not.

If you have an email address not on btinternet e.g. a gmail account then we suggest adding that to your list of confirmation email recipients at 'tools'/'options'/'emails' so you do not miss any emails.

Many Thanks
Support
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 11:55am
Hi,

We have done a bit more investigation and your email address is actually office365, not BT.
Emails to the address showing as being sent successfully in our logs so if this does not help, please give office365 a call to discuss.

Many Thanks
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