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gavioli ![]() Regular ![]() Joined: 01 July 2004 Location: United Kingdom Status: Offline Points: 85 |
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just emailed, Nick
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RowanEng ![]() Newbie ![]() Joined: 01 November 2009 Location: Oxfordshire Status: Offline Points: 8 |
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I'm not getting the usual e-mails from RC. The sales are accepted and shown as paid on the cart manager but no confirmation e-mails ? |
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csouthards ![]() Newbie ![]() Joined: 03 November 2009 Status: Offline Points: 8 |
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We are still not receiving confirmation emails for completed orders. Is there something we need to do in the romancart -> Admin area to get this setup again or is this an issue that is being resolved
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10519 |
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Hi,
Because we are using new ip addresses, they have instantly been flagged up on spam lists because of high volumes of emails through a few ip addresses. We have registered with the lists to get removed which can take a few hours. Many Thanks Support |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10519 |
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Hi Nick,
The checkout page delivery states should be ok now. (The original fix was for the get region page.) Many thanks Support |
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gavioli ![]() Regular ![]() Joined: 01 July 2004 Location: United Kingdom Status: Offline Points: 85 |
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Thanks, all works
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softap ![]() Senior Member ![]() Joined: 28 December 2006 Status: Offline Points: 313 |
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Something weird going on with Paypal....I received 2 identical Paypal confirmation emails within 2 minutes, but with different Paypal transaction numbers. Order items are identical, order totals identical.
Paypal account shows 2 payments received for same customer, same amount. Romancart shows 1 completed order from that customer, and one failed order for that customer. Only 1 Romancart confirmation email received. Order numbers: RC19465819 completed (sale) RC19465813 failed Worrying, because it appear that 2 payments have been taken out of the customer's Paypal account but only 1 successful order. Support - Please can you check this? Thanks Andy Rigby www.christianbits.co.uk |
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Support ![]() RomanCart Team ![]() Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10519 |
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Hi,
It looks like there was an issue communicating with PayPal on the first order which is why it is showing as 'failed'. The customer resubmitted the order which was successful. You should refund the failed order back to the customer. It is most likely that the PayPal page was taking ages to complete and the customer resubmitted the order again (i.e. clicked on refresh). Many Thanks Support |
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softap ![]() Senior Member ![]() Joined: 28 December 2006 Status: Offline Points: 313 |
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Support, yes, I think you are right. We've had another Paypal order since then, which came through OK.
Thanks for checking Andy Rigby www.christianbits.co.uk |
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Silent_Explorer ![]() Senior Member ![]() Joined: 25 November 2006 Location: United Kingdom Status: Offline Points: 1337 |
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Bump!
Has the integration method 'PayPal Website Payments Pro (Payflow Edition)' been diabled since yesterday? Edited by Silent_Explorer - 22 July 2016 at 8:59am |
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