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Major Cart Upgrade
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gavioli View Drop Down
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Regular


Joined: 01 July 2004
Location: United Kingdom
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Points: 85 		Post Options Post Options   Thanks (0) Thanks(0)   Quote gavioli Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 4:54pm
just emailed, Nick
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RowanEng View Drop Down
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Joined: 01 November 2009
Location: Oxfordshire
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Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RowanEng Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 4:58pm

I'm not getting the usual e-mails from RC.
The sales are accepted and shown as paid on the cart manager but no confirmation e-mails ?
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csouthards View Drop Down
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Joined: 03 November 2009
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Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote csouthards Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 5:00pm
We are still not receiving confirmation emails for completed orders. Is there something we need to do in the romancart -> Admin area to get this setup again or is this an issue that is being resolved
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10573 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 5:02pm
Hi,
Because we are using new ip addresses, they have instantly been flagged up on spam lists because of high volumes of emails through a few ip addresses.
We have registered with the lists to get removed which can take a few hours.
Many Thanks
Support
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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10573 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 5:07pm
Hi Nick,
The checkout page delivery states should be ok now.
(The original fix was for the get region page.)
Many thanks
Support
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gavioli View Drop Down
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Regular


Joined: 01 July 2004
Location: United Kingdom
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Points: 85 		Post Options Post Options   Thanks (0) Thanks(0)   Quote gavioli Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 5:37pm
Thanks, all works
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softap View Drop Down
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Joined: 28 December 2006
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Points: 313 		Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 6:33pm
Something weird going on with Paypal....I received 2 identical Paypal confirmation emails within 2 minutes, but with different Paypal transaction numbers. Order items are identical, order totals identical.

Paypal account shows 2 payments received for same customer, same amount.

Romancart shows 1 completed order from that customer, and one failed order for that customer. Only 1 Romancart confirmation email received.

Order numbers:
RC19465819 completed (sale)
RC19465813 failed

Worrying, because it appear that 2 payments have been taken out of the customer's Paypal account but only 1 successful order.

Support - Please can you check this?

Thanks

Andy Rigby
www.christianbits.co.uk
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10573 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 6:42pm
Hi,

It looks like there was an issue communicating with PayPal on the first order which is why it is showing as 'failed'. The customer resubmitted the order which was successful.

You should refund the failed order back to the customer.
It is most likely that the PayPal page was taking ages to complete and the customer resubmitted the order again (i.e. clicked on refresh).

Many Thanks
Support
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softap View Drop Down
Senior Member
Senior Member


Joined: 28 December 2006
Status: Offline
Points: 313 		Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2016 at 7:02pm
Support, yes, I think you are right. We've had another Paypal order since then, which came through OK.

Thanks for checking

Andy Rigby
www.christianbits.co.uk
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Silent_Explorer View Drop Down
Senior Member
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Joined: 25 November 2006
Location: United Kingdom
Status: Offline
Points: 1337 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2016 at 8:54am
Bump!


Has the integration method 'PayPal Website Payments Pro (Payflow Edition)' been diabled since yesterday?

Edited by Silent_Explorer - 22 July 2016 at 8:59am
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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