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Major Cart Upgrade

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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2016 at 4:55pm
Just tried again. Nothing. I'm using the 'Quick dispatch email will be sent' option in sales manager.

Best wishes,

Richard.


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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2016 at 4:57pm
Hi,
I found your email attempt - the issue is
https://help.yahoo.com/kb/postmaster/SLN3434.html
You should either try a different email address or wait for it to resolve.
Many Thanks
Support
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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2016 at 5:11pm
Hi again,

Thank you for investigating.

I'm probably representative of many romancart users in that I know just about enough technical stuff to get the cart running.

What do you mean by 'try another email address'? For whom?

I don't mind waiting if the issue is going to resolve itself.

Forgive me for sounding ungrateful - I'm sure the upgrade is very necessary - but I find it very frustrating that everything was working just fine until you lot mended it.

Regards,

Richard.

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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2016 at 5:24pm
Hi Richard,

No problem at all - I totally understand (and share) your frustration.

I can absolutely assure you that we would not have upgraded given the choice. Changing a system which is in constant use is a huge challenge.

However, ageing hardware running out of space, new security requirements (TLS1.2) and other factors made it a necessity. The alternative would be to keep old hardware which wouldn't work with any payment gateways (very soon) and that would eventually fail.

With regard to the email - change the 'tools'/'options'/'Copy Despatched Email to' to a different one on a different email server and resend.

The issue which prevented your send the first time has been fixed, however it looks like having detected that it is temporarily banning emails to you from us for a few hours.

Many Thanks
Support







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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2016 at 10:42pm
Thank you for your reply - I'm sure that it's not something that's done lightly.

I changed the return email address to my gmail account. No difference.

I've changed everything back and will try again tomorrow.

Regards,

Richard.
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EddieODG View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 23 July 2016 at 2:07pm
I am now finding that Paypal Express is not working.
When the button to pay with Paypal is pressed in my cart I am taken to:
https://secure.romancart.com/payment/excheckoutec.asp
with error:
We are sorry, but an error has occurred. Please click on the back button and try again.
If the problem persists, please contact the merchant.

Edited by EddieODG - 23 July 2016 at 2:12pm
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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 23 July 2016 at 2:14pm
Paypal express working okay here. Last sale was at 13.53.
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EddieODG View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 23 July 2016 at 2:28pm
Yes, working again for my site now, thanks.

I was originally advised of the problem by a customer, and replicated the problem myself, so it was not a localised issue.

But fine now.



Edited by EddieODG - 23 July 2016 at 2:29pm
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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 23 July 2016 at 2:29pm
Hi,

I checked the logs and PayPal were not responding for a short time.
It looks like it is ok now.

They actually had major issues a couple of days ago. Perhaps related.

Many Thanks
Support
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Silent_Explorer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 26 July 2016 at 8:55am
I've stopped receiving 'Product Stock Alert' emails since the Cart Upgrade, could you please investigate?

Many thanks

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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