Order time? |
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Red
Senior Member Joined: 06 August 2009 Status: Offline Points: 876 |
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Posted: 31 August 2012 at 9:09am |
How long does it take for orders received to show up on the system once the customer places the order?
I have just had a French customer email us at 9.30pm last night to ask why they did not receive a confirmation on an order they say they placed a few houre prev. however the order shows on our system at 5.30 am this morning. Red |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
Unless the order is Google checkout then it will appear instantly. If not Google checkout then the email is showing the wrong send time. Many Thanks Support |
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Red
Senior Member Joined: 06 August 2009 Status: Offline Points: 876 |
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Hi Support
just wanted to check with you I`m not sure what went wrong as the customers email def. came through at 9.30pm last night as I saw it at the time but the order shows on the system at 5.30am this morning which is why I asked. We do not use Google checkout, all transactions are online via our Worldpay gateway (transaction details also show in Worldpay at around 5.30am also). No problem order has been received and confirmed, just wondered why she was questioning the delay in confirmation. Red Red |
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Support
RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794 |
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Hi,
The only other thing would be if you had the timezone set wrong on your cart. Many Thanks Support |
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Red
Senior Member Joined: 06 August 2009 Status: Offline Points: 876 |
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Dear Support
Time zone correct. The customer gave us the Roman cart ref number at 9.30 last night in her email but it was not showing as an order at that point, first saw the order this morning. Red |
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