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PayPal Issues

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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 10 September 2016 at 9:23am
Hi,

I have taken a look into this.
Everything is ok on our side. Nothing has changed for a long time regarding the pro pci integration.

PayPal are based in Singapore (Although i'm not sure if this is relevant).

If fraud then maybe those customers had malware on their machines redirecting them somewhere other than PayPal for the payment page.

You should contact PayPal support and report this.

Many Thanks
Support

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Jonjoe Ltd View Drop Down
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Joined: 10 September 2016
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jonjoe Ltd Quote  Post ReplyReply Direct Link To This Post Posted: 10 September 2016 at 11:26am
I have emailed support - Your website is offline and I am losing custom please attend to this with urgency.


Jonjoe Lewis
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RomanCart Team
RomanCart Team


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 10 September 2016 at 11:29am
Hi,
Apologies for this.
There is an issue at the datacentre.
We are waiting for them to resolve this which they are working on.

Support
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Jonjoe Ltd View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jonjoe Ltd Quote  Post ReplyReply Direct Link To This Post Posted: 10 September 2016 at 11:33am
OK,

I am so peed off! I LOVED Romancart for it's features etc but now
have to pay someone to change my payments system to my own payment form
thus closing Romancart - I can not afford to lose money again.

Maybe your hosting company should be more reliable and cloudflare
is a waste of time.

"Do we have an ETA on the solution"
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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10480
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 10 September 2016 at 11:36am
Hi,

We have no further information from the datacentre at this time - who are investigating.

Unfortunately we rely on the data center who have given a great service for the last 10 years.

This year however they have let us down a number of times.

Kind Regards,
Support

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rscass View Drop Down
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Joined: 07 November 2007
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 10 September 2016 at 11:44am
There is a phrase that applies to cart providers and datacentres. It goes 'better the devil you know'.

If everyone jumped ship every time a piece of the Internet went off, there would be nothing left. ebay was completely down on a number of occasions last month.

Communication is all that's needed.
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