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PayPal Problems 8th June 2017

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RomanCart Team
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Topic: PayPal Problems 8th June 2017
    Posted: 08 June 2017 at 9:01pm
Hi,

PayPal have reported problems with their systems today.
Please see https://www.paypal-notify.com for full details on this.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote FuzzyOne Quote  Post ReplyReply Direct Link To This Post Posted: 13 June 2017 at 7:07pm
Hello, were having issues with Paypal Pro PCI payments coming with "User Authentication Failed"

Paypal express is working fine.

Is this related? store id is 46005
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 13 June 2017 at 7:09pm
Hi,

A couple of merchants have reported this today. It looks like a problem with PayPal PayFlow.
You need to raise it with PayPal as nothing has changed at their end.
They will be able to advise.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 13 June 2017 at 8:21pm
Hi,

Please make sure you are not restricting access to specific ip addresses.
It looks like PayPal are suddenly enforcing ip restrictions you may have set on your account.
Please remove any restrictions and let us know if that resolves the problem.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2017 at 9:18am
Hi,

Merchants are also reporting that they cannot log in at https://manager.paypal.com/ with their PayFlow credentials.

presumably PayPal has some authentication issues.
We have raised all this with PayPal, but if you are doing the same, it is worth pointing this out.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote FuzzyOne Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2017 at 10:53am
Thanks for the update, will keep an eye open today and see what's happening
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2017 at 3:14pm
Hi,
Another merchant has found a way to fix this.

Firstly make sure you are not restricting ip addresses in the security settings on your paypal manager.

Request a new password for your PayFlow credentials at manager.paypal.com

Then enter those details onto RomanCart.
It should all then work.
Make sure the Partner field is PayPalUK
(Upper case P's and UK)

Please let us know if this resolves the issue. It looks like PayPal disabled Payflow credentials for some reason.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote FuzzyOne Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2017 at 7:48pm
Cheers, just changed payflow pass and username as well as removing IP restrictions.

We'll keep an eye out as sales slow now till tomorrow hopefully this resolves the issue.
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