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Phone Numbers appear in SOURCE field

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softap View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote softap Quote  Post ReplyReply Direct Link To This Post Topic: Phone Numbers appear in SOURCE field
    Posted: 19 September 2017 at 1:10pm
Hi
Over the past few months, I have noticed that the SOURCE field (which is filled in via a dropdown menu) on the checkout screen, often has a copy of the customer's phone number in it, rather than a valid customer source (e.g. Google, Newsletter etc). This has happened on 5 transactions in the last 24 hours.

I can't see why this is happening? We offer Worldpay and also Paypal Express Checkout, and the weird phone number thing appears in both types of transactions.

It is possible that customers are filling in the field "Other Source" with their phone number, but unlikely, especially as they have already entered their phone number in the "phone Number" field before they get to that point.

Andy
www.christianbits.co.uk
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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 21 September 2017 at 2:17pm
I have a 'purchase order number' text field at the foot of my cart checkout page. The customer's phone number minus the leading zero frequently appears there.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 21 September 2017 at 2:34pm
Hi,
It will be browser autocomplete on customers' browsers.
They will be selecting to autocomplete but not checking what is entered, where.

Many Thanks
Support
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rscass View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Posted: 21 September 2017 at 10:17pm
I never thought of that. Thank you for your reply.
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