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Error AZ5263

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=10382
Printed Date: 18 August 2019 at 8:05pm


Topic: Error AZ5263
Posted By: solent
Subject: Error AZ5263
Date Posted: 07 January 2010 at 9:21am
Hi, I have set up my shop and am testing. All seems to be OK except when I try to change country from the checkout page, it directs to the page to change the country but when I click OK I get the error message "Unable to add to the cart. Please contact the merchant and quote code 'AZ5263'
The cart is not configured to be accessed from this URL."

This is the only link that returns this error message. I checked the security options and my homepage is the address listed here.

Can you help with this?

Thanks
Melanie



Replies:
Posted By: Support
Date Posted: 07 January 2010 at 9:24am
Hi,
'configure cart'/'security options'/'security options'
You are coming from a page at a different url to what you have listed there.
Many thanks
Support


Posted By: solent
Date Posted: 07 January 2010 at 9:47am
Thanks for the quick response. I'm a little confused, which address should I have here. This is my website address. The last blocked URL is a Romancart address.

Thanks
Melanie


Posted By: Support
Date Posted: 07 January 2010 at 9:49am
Hi,
Make sure that you are clicking on the link on your website when you are testing it, not anywhere else.
Many thanks
Support


Posted By: solent
Date Posted: 07 January 2010 at 9:54am
I am clicking on the cart buttons only. The only time I get this error is when I try to change the country from the checkout page. I can change it from the basket etc. Can I remove the change link on the checkout so this doesn't happen?
Thanks
Melanie


Posted By: Support
Date Posted: 07 January 2010 at 10:38am
Hi,
What is the url of a page with your 'add to basket' button on?
What is your storeid?
Many Thanks,
Support


Posted By: solent
Date Posted: 07 January 2010 at 10:44am
Hi,
they are on various pages of the website.
My main home page is www.solentsew.co.uk but all the pages are branches of www.solentsew.co.uk/Shop.htm.
Store ID is 45707
Thanks
Melanie


Posted By: Support
Date Posted: 07 January 2010 at 11:10am
Hi,
This should be ok now.
Many thanks
Support


Posted By: solent
Date Posted: 07 January 2010 at 11:29am
That's great thanks for your help!
Melanie


Posted By: solent
Date Posted: 08 January 2010 at 9:23am
Hi, we have gone live today!
Unfortunately, when I try to add something to the basket from another PC we get the same error. Help!!!
Thanks
Melanie


Posted By: Support
Date Posted: 08 January 2010 at 9:41am
Hi,
It is being blocked from http://solentsew.co.uk
You have only allowed http://www.solentsew.co.uk

Although you might think this is the same, technically these are two completely different domains even if you are pointing them to the same website.

You should get your dns provider or web hosts to forward dns requests for http://solentsew.co.uk to http://www.solentsew.co.uk

A more important reason for doing this is because otherwise Google will see your two domain names as websites with duplicate content which is not good.

Many Thanks
Support


Posted By: Silent_Explorer
Date Posted: 08 January 2010 at 12:46pm
I've just made a test purchase via your site http://www.solentsew.co.uk and all is well

Regards

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: solent
Date Posted: 08 January 2010 at 12:54pm
Thanks for that Nick.

One last thing, when the payment is completed by the customer there is no option to return to the shop pages or to go anywhere else. Is there an option somewhere that I can either open the payment pages in a separate page so that when closed the shop is still open or to return to the shop automatically or by clicking a button? Or is this a matter for Worldpay?

Thanks for your help.
Melanie


Posted By: Silent_Explorer
Date Posted: 08 January 2010 at 1:17pm
Melanie,

I'll have to let Support answer this one as I don't use WorldPay and don't know the answer

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: Support
Date Posted: 08 January 2010 at 5:04pm
Hi,
Worldpay do not return the customer to the store.
Many thanks
Support



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