product manager problems
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=10775
Printed Date: 03 December 2023 at 12:07am
Topic: product manager problems
Posted By: shifio
Subject: product manager problems
Date Posted: 27 April 2010 at 8:38pm
Half my products are download links stored on roman cart itself
quite often these links will disappear from the product manager- or will not download from the confirmation email
also some will not save- i click save once the link is in and when i go back it is missing
this is not good for business
please help
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Replies:
Posted By: Support
Date Posted: 27 April 2010 at 9:03pm
Hi,
Please let us know how to reproduce the problem you are reporting and we will take a look. It all works fine when we try it.
Many Thanks
Support
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Posted By: shifio
Date Posted: 28 April 2010 at 3:08am
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i am not sure what you mean about reproducing
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Posted By: shifio
Date Posted: 28 April 2010 at 8:58pm
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it just happens spontaneously right now there are 2 products where it won't save the download url
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Posted By: genealogy_guy
Date Posted: 28 April 2010 at 10:17pm
you might have to tell Support what your store id is. Also some info about the items that go missing (itemcode, description, etc). If you are trying to save new items and not succeeding, I fell in to the trap of the Save button being further down the screen than I thought it would be.
Regards
Genealogy Guy
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Posted By: Support
Date Posted: 28 April 2010 at 10:34pm
Hi,
Maybe try it with a download url which is shorter - it might be exceeding the size limit.
Many Thanks
Support
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Posted By: shifio
Date Posted: 07 May 2010 at 2:33pm
seemed to be fixed then bam new product won't save the download url yet again
cart id 27673
it will probably fix itself tomorrow again but this is getting seriously annloying
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Posted By: shifio
Date Posted: 07 May 2010 at 2:37pm
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is there a help email address or phone number
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Posted By: Dave P
Date Posted: 07 May 2010 at 3:00pm
Hi,
Email is support@romancart.com
Phone number is given on the Romancart home page at www.romancart.com
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Regards,
Dave P.
http://www.honeypotgifts.co.uk - Gifts for all at HoneyPotGifts
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Posted By: genealogy_guy
Date Posted: 07 May 2010 at 3:01pm
Support have said that to be confident of them receiving notice of any issues, that you need to email them.
Support email address: support@romancart.com
Regards
Genealogy Guy
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Regards
Genealogy Guy
## My storeid is 45617 ##
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Posted By: Support
Date Posted: 07 May 2010 at 3:06pm
Hi,
If you are having problems saving the downloadurl then it is likely that there is a problem with the download url. It might be exceeding the maximum length, try a shorter url to see if this fixes it.
If you are changing any other properties on the product at the same time then these may be the source of the problrm. Only change one thing at a time and it will become clear which one is causing the roblem.
Many Thanks
Support
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Posted By: shifio
Date Posted: 09 May 2010 at 9:10pm
yea no phone support with roman cart how annoying if i can;t get this sorted soon i may have to look elsewhere for a cart- it is driving me bananas
i keep getting the same reply from support and it takes them 19hrs to repsond- rediculous when you are trying to run a business with this
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Posted By: Dave P
Date Posted: 10 May 2010 at 6:53am
Hi Shifio,
Have you tested what happens when you try a shorter URL, or only changing one property at once, as per Support's previous posts?
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Regards,
Dave P.
http://www.honeypotgifts.co.uk - Gifts for all at HoneyPotGifts
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