Problems with Dispatch emails
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=10903
Printed Date: 10 December 2023 at 2:02pm
Topic: Problems with Dispatch emails
Posted By: Dave P
Subject: Problems with Dispatch emails
Date Posted: 02 June 2010 at 11:31am
|
Hi,
In the last couple of weeks, customers have contacted us to complain that the dispatched email which they are receiving is incomplete. They are receiving an email which starts "Dear" and then stops and there's nothing after that. The address and email title fields are filled in correctly. 2 were hotmail accounts, 1 was a normal account. No complaints about order confirmation emails and no complaints when we re-send the dispatched email. Weird. Our copy of the dispatched email is complete as it should be. Anyone else getting this issue. I assume it's a problem with the customer's email, or the various servers which the email goes through to get to them, it's just strange that we've never heard of it in 6 years and now we're getting several of them all at once. ------------- Regards, Dave P. http://www.honeypotgifts.co.uk - Gifts for all at HoneyPotGifts |
Replies:
Posted By: Support
Date Posted: 02 June 2010 at 11:41am
|
Hi,
Please can you get a customer to send you the email and then forward it to us. Many Thanks Support |
Posted By: Dave P
Date Posted: 02 June 2010 at 12:40pm
|
Hi Support,
I've just sent you the email we received from a customer this morning. ------------- Regards, Dave P. http://www.honeypotgifts.co.uk - Gifts for all at HoneyPotGifts |
Posted By: Dave P
Date Posted: 02 June 2010 at 7:22pm
|
This is now sorted.
For the benefit of others who read this; don't customise the dispatch email in the new control panel and then use the old control panel to send dispatch emails as some of the new fields aren't compatible with the old panel. Ooops... should have known better really. ------------- Regards, Dave P. http://www.honeypotgifts.co.uk - Gifts for all at HoneyPotGifts |
Posted By: raineshoe
Date Posted: 03 June 2010 at 9:48pm
Tut, tut... 
|