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Customer account

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: What do other carts do that RomanCart does not?
Forum Description: If you think RomanCart is missing features available on other carts, post here!
URL: http://forums.romancart.com/forum_posts.asp?TID=12428
Printed Date: 21 April 2018 at 7:59pm


Topic: Customer account
Posted By: heldenbrau
Subject: Customer account
Date Posted: 04 July 2012 at 11:28am
I buy a lot on Amazon, the reason I like shopping there so much is because the checkout is so easy when you have an account. You can just click on your address and then select the credit card you want to use to pay with.

Only Amazon has the credit card feature, but nearly every shopping cart out there has the ability to create an account. Does romancart have this feature?

It would be good if people could create accounts like they do with Amazon where they don't have to enter any information, just click to checkout.



Replies:
Posted By: raineshoe
Date Posted: 04 July 2012 at 6:30pm
I think it depends what the site is as a lot of sites that ask for account signn up I just leave and don't buy. I have an account with Amazon like you, but buy enough to make it worthwhile.


Posted By: Support
Date Posted: 05 July 2012 at 11:59am
Hi,
It's actually easier with RomanCart.
The customer ticks the 'remember my details for next time' box.
Then when they purchase again all their details are already filled out and they don't even need to login.
Many thanks
Support


Posted By: softap
Date Posted: 09 August 2012 at 5:34pm
Support, while I agree that the "remember my details" tick box is easier than getting customers to set up an account, it does not really help in situations where people might need to shop from various locations (home computer, work pc, smartphone etc). It also relies on cookies, so if the user clears their cookie cache, the saved address details are lost.

It also doesn't give people the ability to see a nice history of their purchases.

In theory, it should be possible for us merchants to code some of this themselves, because it is possible to pass name and address details in the Romancart parameters on the BUY button, so you could ask for the customer to login to a database of accounts on your own website, then pass the details thru to Romancart.

However, it would be so much nicer if RC did it properly! And another attractive selling feature for RC's marketing team!

Andy Rigby
www.christianbits.co.uk


Posted By: MountMan
Date Posted: 13 August 2012 at 4:15pm
I agree, with a customer account system, you can set up retail customers and trade customers, offering different prices and shipping rates

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Keep well
Steve
I know one day my boat will come in - knowing my luck I will be at the Airport !

www.frontierpicturemounts.com


Posted By: stuartvb
Date Posted: 20 September 2012 at 5:35pm
I have 2 additional ecommerce facilities. One of them allows one to designate customers as B2C (Business to Customer) or B2B (Business to Business). I need this because we are trying to sell over 2000 products to "practitioners" as well as to retail customers using the same stock system but with different prices.

It cannot be done simply by approving a practitioner and providing a personal discount code because the discount will be different depending on the brand (i.e different markups for us means we cannot offer the same discount globally).

I do find this slightly frustrating because many of the features I like on Romancart are not available elsewhere as far as I have been able to see.

I particularly like the variety in the scheduled email system but I have to manually compile User Lists on a country basis, which is an absolute pain when you've got thousands of say, UK, users when you start building it. The other problem is that having compiled the user list, you cannot then introduce another user list that would be, say:

1. All those in UK Customer User List +
2. Who bought itemname = x

(Or even x* in order to get all the products of one supplier in)

All this means I am often writing to people about things they are personally not interested in. The more ways we can cut the data the better.




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A mistake is to commit a misunderstanding - Bob Dylan


Posted By: bghead8che
Date Posted: 09 November 2012 at 2:54am
I agree with the other posters. A true log/in out feature is sorely needed. RC is WAY behind in this regard. I can't think of a cart that does NOT have this feature.

-Brian


Posted By: softap
Date Posted: 04 March 2013 at 6:00pm
.. but a login/account facility should be optional - many people don't want to have to create an account just for a one-off order, but equally some regular customers want an account, with stored details, order history etc.



Posted By: Ensign
Date Posted: 08 May 2013 at 4:14pm
I definitely agree, any account facility should be optional.

All my customers are one offs and would hate the idea of creating an account and yet another password just to buy from me.


Posted By: cottagewebs
Date Posted: 24 May 2013 at 12:49pm
Is the customer account something that maybe developed in future for roman cart, the option sounds the way to go as you say it is nice not to have to sign up but the option to have it would really help if you wanted to sell things to retail and trade customers at different prices and other benefits for regular users could come into play.

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www.cottagewebs.co.uk

Web Design


Posted By: Razzinitup
Date Posted: 21 December 2013 at 10:35am
Bumping this one up again as I really would like this feature. Alot of sites give the option of creating an account or just go to fast checkout.
We should be able to do this.
Most of my customers are repeats. We get loads of call asking about previous orders so this would realy help me.



Posted By: softap
Date Posted: 27 February 2015 at 4:23pm
Bumping again after another 12 months of no enhancement in this direction. Please add (optional) "create account" facility in checkout page, so customers can checkout more quickly next time. Even better if it can remember their card details, but I suspect that is one step too far....!


Posted By: Support
Date Posted: 27 February 2015 at 9:43pm
Hi,
Customers can already log in to see previous orders.
They can also 'remember their details for next time'

With this in mind, we really struggle to see how having an extra step in the checkout where a customer has to enter a username and password would help.

Please do spell it out to us - as I think we must be missing something.

Many Thanks
Support


Posted By: softap
Date Posted: 27 February 2015 at 11:16pm
Hi support

Well, as others have discussed in this thread in the past, the "remember details for next time" is not a particularly satisfactory way to retain account details. The info gets lost if the customer clears their cookies, or buys a new machine, changes their web browser, or wants to place an order in a library or other public access area. Plus, it does not remember any card details, which would make checking-out really painless.

As for you saying that the customer can already log in to view their previous orders, I am not aware of any way to do this. Perhaps I am missing something?

Best wishes

Andy Rigby
www.christianbits.co.uk


Posted By: Support
Date Posted: 27 February 2015 at 11:25pm
Hi,

Se 'website'/'allow customers to access invoices'

Unfortunately RomanCart would not be able to remember card details as that falls into the scope of PCI compliance. (RomanCart does not come into contact with card details which enables us to be 'Out of Scope' with regard to PCI).

Many Thanks
Support


Posted By: ckart
Date Posted: 03 March 2015 at 5:10pm
Iím with the no to accounts on this one unless it is optional. I was happy to move from EKM which had customer accounts to the far easier RC system. It was just another password for customers to remember & caused more hassle than it was worth.

I do have a couple of customers that would like to be able to access invoices. I can see how to add a log in form, but canít see how the password is set up in the first place, any pointers?


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www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support James
Date Posted: 03 March 2015 at 5:57pm
Hi Ckart,

To setup a password for the merchant see 'marketing > customer relationship manager'. Edit a contact and there will be the option to assign them a password. We will hopefully be making this process automatic for the customer in the future.

Thanks

James


Posted By: ckart
Date Posted: 03 March 2015 at 6:28pm
Thanks James

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www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: ckart
Date Posted: 03 March 2015 at 8:25pm
I've just tried this out with a test account that contains orders, I can log in OK but no orders are found?

Does it have to be activated anywhere else?

Steve

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www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 03 March 2015 at 8:33pm
Hi,
Are the orders actually Paid?
Many Thanks
Support


Posted By: ckart
Date Posted: 03 March 2015 at 8:37pm
Ah, they show as not completed. I'll try it on a real customer

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www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: ckart
Date Posted: 03 March 2015 at 8:40pm
Thanks, that worked. Is there any way to edit the order history page?

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www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 04 March 2015 at 8:34am
Hi,
See 'website'/'customer order tracking' for customization options on this.
Many thanks
Support



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