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Stuck in "preview cart" mode

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=12800
Printed Date: 16 October 2021 at 10:52am


Topic: Stuck in "preview cart" mode
Posted By: Wren
Subject: Stuck in "preview cart" mode
Date Posted: 09 June 2013 at 10:52pm
Hallo everyone

I made a new set of buttons today because things were acting strangely - ie none of the prices or item descriptions were appearing on the cart. I realised it was in test mode and all I was getting when I activated a button was a preview of the cart. I tested/rebuilt/checked things again and again for 3 hours with no result. Now no one can buy anything. Great.

Did I click something by mistake? Anyone any idea? How can one get stuck in preview mode?

Support was not at all helpful......



Replies:
Posted By: Support
Date Posted: 10 June 2013 at 8:23am
Hi,
As per email (sent after your post above) - 'preview cart' is an item which appears when you click on 'preview cart' on the 'tools'/'customize cart' page.
Just remove it from the basket as it will stay there in your basket until you do. (Or the cart session resets).

If your add to basket buttons are not working make sure your default quantity is set to 1 at 'tools'/'options'/'basket'

Many Thanks
Support


Posted By: Wren
Date Posted: 10 June 2013 at 9:34am
Thanks support for your help.

However took all advice and still nothing has worked.

I am using Softpress Freeway - does that matter at all?

Mystified....

Althea



Posted By: Support
Date Posted: 10 June 2013 at 9:41am
Hi,
Create a simple html page on your desktop with just the code from RomanCart in it.
Try that and let us know if that works.
Many Thanks
Support


Posted By: Support James
Date Posted: 10 June 2013 at 11:24am
Hi,

I have just spoken to this merchant and the issue is now resolved.

For anyone else that may have this issue in the future here is the solution..

- Go to 'tools > customize the cart'
- Find the field 'foreground colour'
- Make sure the value in this field is not the same as the value in 'background colour' field

The issue was the merchants background was white and the text was also white.

Thanks

James [Support]



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