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Iphone App.. IOS9 not working..

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URL: http://forums.romancart.com/forum_posts.asp?TID=13340
Printed Date: 02 October 2023 at 6:07am


Topic: Iphone App.. IOS9 not working..
Posted By: mrmushroom
Subject: Iphone App.. IOS9 not working..
Date Posted: 16 September 2015 at 9:53pm
Just a heads up. I didnt realize how much I use the iphone app until today when I upgraded to IOS9 and it does not work.

Any idea on when that bug will be fixed?



Replies:
Posted By: Support
Date Posted: 17 September 2015 at 8:12am
Hi,

Thanks for the info.
We will take a look.

Does it come up with an error saying not compatible with ios9? or does it download but simply not work?

Many Thanks
Support



Posted By: mrmushroom
Date Posted: 17 September 2015 at 2:44pm
When I open the app, it simply just shuts off and disappears.


Posted By: ckart
Date Posted: 21 September 2015 at 8:40pm
I upgraded yesterday to IOS9 just read this, tried mine & it works ok?

-------------
www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 21 September 2015 at 9:20pm
Hi,

Interestingly we did initially get the issue Mrmushroom reported.
However once we reset the phone (which we had to do to develop the app) it worked with no problem.

MrMushroom : please try switching your device off and back on again.
If that fails, please uninstall the app and re-install it.

Many Thanks
Support


Posted By: mrmushroom
Date Posted: 22 September 2015 at 2:46pm
I'm not sure what I am doing wrong but I tried on my wife's Iphone 6 with iOS9 and she was having the same issue. I tried deleting the app, doing a hard reset, re-installing and getting the same issue. On/Off many times and still not working.

I also tried on my Ipad Air 2 and a friends Ipad mini all with iOS9 and they all do the same thing.

I must be doing something wrong if nobody else is reporting this not working. I've tried every possible combination of ways and cant figure this out!

Here is a quick video of the issue after resetting and re-installing the apps compared on different Apple products



https://youtu.be/awb5ALsVoKA - Here is a Quick Youtube Video of the Issue


Posted By: Support
Date Posted: 22 September 2015 at 3:23pm
Hi,

We have seen the same thing on some devices. We are working on re-engineering it for IOS 9 and will update it as soon as it is ready.

Many Thanks
Support


Posted By: mrmushroom
Date Posted: 22 September 2015 at 5:37pm
Ok, thanks! I really loved the APP and made it so much easier to glance at sales throughout the day. I feel naked without it! I appreciate it!


Posted By: mrmushroom
Date Posted: 05 October 2015 at 2:32pm
Do you guys have any idea of a timeframe of an update for the app?


Posted By: Support
Date Posted: 05 October 2015 at 6:12pm
Hi,

The new app is waiting for approval from Apple.

Many Thanks
Support


Posted By: mrmushroom
Date Posted: 14 October 2015 at 10:37pm
Apple is slow with these approvals... ugh


Posted By: mrmushroom
Date Posted: 29 October 2015 at 4:48am
I'm assuming Im the only one still waiting on this update, as nobody else seems to care. I guess the app is no more.


Posted By: Support
Date Posted: 29 October 2015 at 7:54am
Hi,
We resubmitted it last week as we also had to provide screenshot for iPhone 6 plus which we had not done.
Hopefully it will be approved soon.
Many Thanks
Support


Posted By: mrmushroom
Date Posted: 05 November 2015 at 5:52am
Great news!    


Posted By: rscass
Date Posted: 05 November 2015 at 4:30pm
Hi,

You're not the only one waiting.

I like the app because I obsessively check my sales repeatedly throughout the day!

Best wishes,

Richard.


Posted By: mrmushroom
Date Posted: 17 November 2015 at 11:43pm
Whats the latest on this? Any news/updates?


Posted By: Support
Date Posted: 18 November 2015 at 7:00am
Hi,
We are waiting for Apple to approve the app. The latest version was submitted on Sunday.
Many Thanks
Support


Posted By: mrmushroom
Date Posted: 21 November 2015 at 4:52am
Approved!!   YAY!!   Thanks so much! I like the new design!!


Posted By: ckart
Date Posted: 21 November 2015 at 7:37am
Brilliant, great being able to view previous days. Thanks

-------------
www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 21 November 2015 at 11:28am
Hi,
Thanks for the feedback.
Maybe you could add a review to the app store. :)
Many Thanks
Support


Posted By: rscass
Date Posted: 21 November 2015 at 8:07pm
Downloaded today.

iphone 5s, IOS 9.1

Worked well for about 5-6 queries. Phone left standing for an hour. App frozen with message FAILED (C) on the home screen and previous days when left arrow operated. Tapping profile returns FAILED (H).

Uninstalled, reinstalled. Worked for a while then same result.


Posted By: Support
Date Posted: 21 November 2015 at 8:14pm
Hi,
Thanks for this.
You don't need to reinstall it. Just restart the app.
We will sort that out.
Many Thanks
Support


Posted By: ckart
Date Posted: 22 November 2015 at 9:11am
I had the same problem this morning & that worked.
For anyone else that doesnít know how to exit an app (I didnít).

Double tap the home button to open the fast app switcher.
Select the app & drag it upwards off of the screen.
Tap the home button to close the fast app switcher.
Restart the app.


-------------
www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 22 November 2015 at 5:33pm
Hi,
You shouldn't get that issue any more.
Please post if you get any further problems.
Many Thanks
Support


Posted By: ckart
Date Posted: 22 November 2015 at 6:16pm
I can't view the orders now... Please restart the app and login again (W)

I've tried that & reinstalled, but still the same.

-------------
www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: rscass
Date Posted: 22 November 2015 at 6:22pm
I got that too. But it restarted for me.


Posted By: Support
Date Posted: 22 November 2015 at 7:04pm
Hi,
Yes, restart the app and it will be Ok after that.
Thanks,
Support


Posted By: Support
Date Posted: 22 November 2015 at 7:10pm
Ckart,

If you keep getting the (W) message, try uninstalling and reinstalling the app.
Failing that, try rebooting the phone.

Many Thanks
Support


Posted By: ckart
Date Posted: 22 November 2015 at 7:10pm
That's not working for me.
I've just tried removing it, rebooting the phone & then reinstalling it & it's still the same?

It was ok this morning?

-------------
www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 22 November 2015 at 7:21pm
Hi,
Please email the storeid, username and password to our support address and details of the device you are using.
Many Thanks
Support


Posted By: Support
Date Posted: 22 November 2015 at 7:22pm
Hi,
And also let us know exactly when you get this message.
Is it the first thing you see after pressing 'login'?
Many Thanks
Support


Posted By: ckart
Date Posted: 22 November 2015 at 7:38pm
All sent in by Email.

-------------
www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 22 November 2015 at 7:57pm
Hi,
Please can you set up a new user and see if that works.
Make sure the user has sales access.
Many Thanks
Support


Posted By: Support
Date Posted: 22 November 2015 at 8:03pm
Hi,
Ignore last post. I have just read your email properly. Try again in 5 min.
Thanks
Support


Posted By: Support
Date Posted: 22 November 2015 at 8:06pm
Hi,
It should be ok now.
Many Thanks
Support


Posted By: ckart
Date Posted: 22 November 2015 at 8:10pm
Yep, working now

Many thanks

-------------
www.nfed.co.uk
Connecting the central southern equestrian community since 1999


Posted By: Support
Date Posted: 22 November 2015 at 8:23pm
Hi,
That's great news.
Please let us know if you get any further issues.

Many Thanks
Support



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