Print Page | Close Window

PayPal Issues

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Announcements
Forum Description: Important RomanCart News
URL: http://forums.romancart.com/forum_posts.asp?TID=13461
Printed Date: 20 January 2018 at 2:46am


Topic: PayPal Issues
Posted By: Support
Subject: PayPal Issues
Date Posted: 11 May 2016 at 7:38am
Hi,

Since PayPal had a technical issue 36 hours ago we have noticed an increase in failures connecting to PayPal's api's.

We have engineers both on our side and at PayPal looking into why this is and if there is anything we can do about it from our end.

Until this is resolved, please double check your PayPal account and especially any 'not completed' transactions. There is an increased chance that orders will be Paid on PayPal but not show up as Paid on RomanCart.

This appears to affect Express Checkout and Hosted PCI Pro.

Many Thanks
Support




Replies:
Posted By: FuzzyOne
Date Posted: 13 May 2016 at 5:23pm
Is this still ongoing?


Posted By: Support James
Date Posted: 13 May 2016 at 5:52pm
Hi,

This should be ok now, are you still experiencing any problems?

Thanks

James


Posted By: FuzzyOne
Date Posted: 13 May 2016 at 6:41pm
Hi James, we are having the odd reports of the checkout freezing on customers resulting in abandoned carts.

Also on the sales dashboard the payment type field was not showing any value until about 20 mins ago when they just re populated, do you think paypal could still be having connectivity issues with you?

Kind Regards,


Posted By: Support
Date Posted: 13 May 2016 at 6:47pm
Hi,
PayPal just informed us that they fixed the issue about 10 minutes ago.
Maybe their fix affected their system for a bit.
Please let us know if you are still seeing problems.
Many Thanks
Support


Posted By: Support
Date Posted: 13 May 2016 at 7:01pm
Hi,

I just tried a transaction and it worked with no problems. So if they had a further issue it looks like it is ok now.

Many Thanks
Support


Posted By: Silent_Explorer
Date Posted: 08 September 2016 at 3:59pm
I've had two occasions over the past 24 hours where a PayPal payment transaction has taken about 30mins to complete, in the meantime the customers have re-submitted a fresh order and ended up with a duplication which we've had to cancel & refund

See the following orders
RC19636322 - first order submitted at 11:26AM and payment Confirmation Email received 12:01

RC19636478 - order re-submitted at 11:59AM and payment Confirmation Email received 12:07

RC19633985 - first order submitted at 16:52PM and payment Confirmation Email received 17:28

RC19634100 - order re-submitted at 17:20PM and payment Confirmation Email received 17:23

Anyone else having this problem?

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: Support
Date Posted: 08 September 2016 at 7:00pm
Hi Nick,

Take a look at
www.paypal-notify.com

I just checked, and unfortunately it does show issues with IPN and PDT as below:
Start time: Sep 7, 2016 03:53 PM BST End time: Sep 8, 2016 07:30 AM BST.

You'll see the full details on that site.

Many Thanks
Support


Posted By: Silent_Explorer
Date Posted: 10 September 2016 at 8:21am
I've just received the following email from a regular customer, (his attempted order was RC19643538)

'I just tried to order online but my card was declined by Barclay’s who contacted me to say that my money would of gone to a company in Singapore and that it must be a web site scam'

The worrying thing is that I had a call from another customer yesterday that mentioned that their bank's fraud team contacted them to advise that he money would of gone to a company in Singapore'

Your urgent investigation would be appreciated

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: Silent_Explorer
Date Posted: 10 September 2016 at 8:32am
Note:

As a precaution I've just disabled my 'PayPal Pro (PCI Compliant)' integration and reverted back to 'PayPal Website Payments Pro (Payflow Edition)' as I suspect the PayPal Pro (PCI Compliant) integration has been compromised by hackers

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: Support
Date Posted: 10 September 2016 at 9:23am
Hi,

I have taken a look into this.
Everything is ok on our side. Nothing has changed for a long time regarding the pro pci integration.

PayPal are based in Singapore (Although i'm not sure if this is relevant).

If fraud then maybe those customers had malware on their machines redirecting them somewhere other than PayPal for the payment page.

You should contact PayPal support and report this.

Many Thanks
Support



Posted By: Jonjoe Ltd
Date Posted: 10 September 2016 at 11:26am
I have emailed support - Your website is offline and I am losing custom please attend to this with urgency.


Jonjoe Lewis
46005


Posted By: Support
Date Posted: 10 September 2016 at 11:29am
Hi,
Apologies for this.
There is an issue at the datacentre.
We are waiting for them to resolve this which they are working on.

Support


Posted By: Jonjoe Ltd
Date Posted: 10 September 2016 at 11:33am
OK,

I am so peed off! I LOVED Romancart for it's features etc but now
have to pay someone to change my payments system to my own payment form
thus closing Romancart - I can not afford to lose money again.

Maybe your hosting company should be more reliable and cloudflare
is a waste of time.

"Do we have an ETA on the solution"


Posted By: Support
Date Posted: 10 September 2016 at 11:36am
Hi,

We have no further information from the datacentre at this time - who are investigating.

Unfortunately we rely on the data center who have given a great service for the last 10 years.

This year however they have let us down a number of times.

Kind Regards,
Support



Posted By: rscass
Date Posted: 10 September 2016 at 11:44am
There is a phrase that applies to cart providers and datacentres. It goes 'better the devil you know'.

If everyone jumped ship every time a piece of the Internet went off, there would be nothing left. ebay was completely down on a number of occasions last month.

Communication is all that's needed.



Print Page | Close Window