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Major Cart Upgrade

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Announcements
Forum Description: Important RomanCart News
URL: http://forums.romancart.com/forum_posts.asp?TID=13497
Printed Date: 16 July 2018 at 9:56am


Topic: Major Cart Upgrade
Posted By: Support
Subject: Major Cart Upgrade
Date Posted: 21 July 2016 at 10:14am
Hi,

This morning we have implemented major upgrades to RomanCart.

It is running on completely new systems with a new codebase.

(The major change to the RomanCart core code is that it has been changed to make it stateless.)

There were a few minutes disruption to the service early this morning whilst we made the required changes - apologies for this.

It now means that we can meet all of the new PCI requirements regarding TLS1.2 which your payment gateways will have been contacting you about.

This is a major piece of work for us which we have been working on for months - in fact it is the biggest set of changes ever made to the cart.

We are currently monitoring the system and addressing any issues relating to this as they arise.

Many Thanks
Support




Replies:
Posted By: sheriff56
Date Posted: 21 July 2016 at 10:27am
Thanks for letting us know, I implemented the epdq change TSL1.2 yesterday and this morning notice the pay status now shows as Accepted rather than success, I have added this to the row colours we use but it still shows as white.
Jayne

-------------
**** www.e-crafts.co.uk **** Suppliers of goods for hand made cards , general crafts and scrapbooking.


Posted By: rscass
Date Posted: 21 July 2016 at 11:16am
Thank you for the announcement. Only issue I appear to have is no confirmation emails today.

Regards,

Richard.


Posted By: Support
Date Posted: 21 July 2016 at 11:17am
Hi,

This is something we are currently working on.

Many thanks and apologies for the inconvenience with this,

Support


Posted By: rscass
Date Posted: 21 July 2016 at 11:19am
No problem. Folks are still spending


Posted By: Silent_Explorer
Date Posted: 21 July 2016 at 11:37am
Please help,

All my 'PayPal Pro' orders are failing this morning with the following error message

Pay Status in Sales manager = Error: Click Here

Error: Click Here           System           21 Jul 2016 10:37:49
PayPal Pro Transaction Information
Fieldname           Value
RESULT           1
RESPMSG           User authentication failed
AVSADDR           
AVSZIP           
IAVS           
CORRELATIONID           
PNREF           
CVV2MATCH           
PAYMENTTYPE           
PENDINGREASON           
PAYERID           
PAYERSTATUS           
ADDRESSSTATUS           
3DS - Enrolled           
3DS - ECI           
3DS - ParesStatus           
3DS - SigVer           
3DS - VPAS           

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: rscass
Date Posted: 21 July 2016 at 11:50am
Express Checkout (PayPal EC) is working for me. Could you temporarily enable it?


Posted By: Support James
Date Posted: 21 July 2016 at 12:01pm
Hi,

The issues with paypal pro have now been resolved, there shouldn't be any more issues with paypal this morning but obviously keep us updated if you notice anything that doesnt seem right.

Thanks

James


Posted By: softap
Date Posted: 21 July 2016 at 12:10pm
Support
Since 12:00 GMT I have been unable to access the cart at all -

Error 522
Connection timed out

Also can't login to the mobile app (Wifi or 4G)

Andy Rigby
www.christianbits.co.uk



Posted By: AnnieCov
Date Posted: 21 July 2016 at 12:11pm
I can't even log in to the cart right now!

-------------

Quality Poster, Photo and Canvas Printing

CD/DVD Duplication

http://www.amc-photographics.com - AMC Photographics


Posted By: Silent_Explorer
Date Posted: 21 July 2016 at 12:17pm

I can't log in to Romancart right now either

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: rich-erich
Date Posted: 21 July 2016 at 12:29pm
Nor me , getting this error

This page (https://admin.romancart.com/) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by CloudFlare | Hide this Alert


Posted By: RowanEng
Date Posted: 21 July 2016 at 12:31pm
Oh dear. Something is still busted.
I'm getting
Sorry - we cannot show this page right now
Please wait a few seconds and click on refresh.


Posted By: Silent_Explorer
Date Posted: 21 July 2016 at 12:41pm
Has the integration method 'PayPal Website Payments Pro (Payflow Edition)' been diabled since yesterday?

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: softap
Date Posted: 21 July 2016 at 12:45pm
It seems to be OK again - 12:45 GMT


Posted By: csouthards
Date Posted: 21 July 2016 at 3:57pm
We are unable to select USA regions (states). In configure -> countries, my USA states are enabled and saved, but during checkout/cart they are unavailable. The system is looking for a region and will not let the checkout process beyond this point for our USA customers.


Posted By: Support
Date Posted: 21 July 2016 at 3:58pm
Hi,
We are looking at that right now.
Many thanks
Support


Posted By: Support
Date Posted: 21 July 2016 at 4:20pm
Hi,
This should be ok now.
Many Thanks
Support


Posted By: gavioli
Date Posted: 21 July 2016 at 4:45pm
Still not working on any of my carts.....


Posted By: Support
Date Posted: 21 July 2016 at 4:47pm
Hi,
Please post or email the details and we will take a look.

Many Thanks
Support


Posted By: gavioli
Date Posted: 21 July 2016 at 4:54pm
just emailed, Nick


Posted By: RowanEng
Date Posted: 21 July 2016 at 4:58pm

I'm not getting the usual e-mails from RC.
The sales are accepted and shown as paid on the cart manager but no confirmation e-mails ?


Posted By: csouthards
Date Posted: 21 July 2016 at 5:00pm
We are still not receiving confirmation emails for completed orders. Is there something we need to do in the romancart -> Admin area to get this setup again or is this an issue that is being resolved


Posted By: Support
Date Posted: 21 July 2016 at 5:02pm
Hi,
Because we are using new ip addresses, they have instantly been flagged up on spam lists because of high volumes of emails through a few ip addresses.
We have registered with the lists to get removed which can take a few hours.
Many Thanks
Support


Posted By: Support
Date Posted: 21 July 2016 at 5:07pm
Hi Nick,
The checkout page delivery states should be ok now.
(The original fix was for the get region page.)
Many thanks
Support


Posted By: gavioli
Date Posted: 21 July 2016 at 5:37pm
Thanks, all works


Posted By: softap
Date Posted: 21 July 2016 at 6:33pm
Something weird going on with Paypal....I received 2 identical Paypal confirmation emails within 2 minutes, but with different Paypal transaction numbers. Order items are identical, order totals identical.

Paypal account shows 2 payments received for same customer, same amount.

Romancart shows 1 completed order from that customer, and one failed order for that customer. Only 1 Romancart confirmation email received.

Order numbers:
RC19465819 completed (sale)
RC19465813 failed

Worrying, because it appear that 2 payments have been taken out of the customer's Paypal account but only 1 successful order.

Support - Please can you check this?

Thanks

Andy Rigby
www.christianbits.co.uk



Posted By: Support
Date Posted: 21 July 2016 at 6:42pm
Hi,

It looks like there was an issue communicating with PayPal on the first order which is why it is showing as 'failed'. The customer resubmitted the order which was successful.

You should refund the failed order back to the customer.
It is most likely that the PayPal page was taking ages to complete and the customer resubmitted the order again (i.e. clicked on refresh).

Many Thanks
Support


Posted By: softap
Date Posted: 21 July 2016 at 7:02pm
Support, yes, I think you are right. We've had another Paypal order since then, which came through OK.

Thanks for checking

Andy Rigby
www.christianbits.co.uk


Posted By: Silent_Explorer
Date Posted: 22 July 2016 at 8:54am
Bump!


Has the integration method 'PayPal Website Payments Pro (Payflow Edition)' been diabled since yesterday?

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: Support
Date Posted: 22 July 2016 at 11:08am
Hi Nick,

What is the storeid you have this on and we will take a look.
Note though that 'PayPal Website Payments Pro (Payflow Edition)' is not PCI compliant and you should switch to 'Payal Hosted Pro'

Many Thanks
Support


Posted By: softap
Date Posted: 22 July 2016 at 11:53am
Is the Paypal Express Checkout payment type PCI compliant? Just wondering.....


Posted By: Support James
Date Posted: 22 July 2016 at 11:55am
Hi,

yes it is, see here for more info...

https://www.paypal.com/uk/webapps/mpp/pci

Thanks

James


Posted By: Support
Date Posted: 22 July 2016 at 2:32pm
Hi Nick,

We have run some test against PayPal Website Payments Pro (Payflow Edition) and it seems to be working fine.

Are you able to try a test transaction on yours?

If it fails, please can you raise a support request with PayPal and let us know if we need to do anything.

PayPal have made changes this week - which may be connected.

Many Thanks
Support





Posted By: Silent_Explorer
Date Posted: 22 July 2016 at 2:44pm
Hi Support,

I can't see 'PayPal Hosted Pro' in the RC payment methods list, I've switched over from 'PayPal Website Payments Pro (Payflow Edition)' yesterday to 'PayPal Pro (PCI Compliant)' and it's working but the reason I stopped using this integration method is because it doesn't provide us with any validation status (eg AVSADDR =Y/N & AVSZIP =Y/N) which could leave us more vulnerable to fraud.

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: Support
Date Posted: 22 July 2016 at 2:46pm
Hi,

Yes - sorry on the list it is PayPal Pro (PCI Compliant).
In a month or so's time we will look and see if we can get comparable data from the PCI version as you had with PayFlow Pro.

Many Thanks
Support



Posted By: rscass
Date Posted: 22 July 2016 at 4:23pm
How long before 'dispatched' emails are likely to start working please?


Posted By: Support
Date Posted: 22 July 2016 at 4:37pm
Hi,
Most people are receiving emails now.
If not then it may be something specific to the email address you are using.
If you are using spf records on your dns then you need to change those to our new mail servers.
If you are with AOL, we are still waiting for inclusion in their whitelist.
Try and send a despatch email now, then email us your email address and we will be able to see exactly what the problem is.

Many Thanks
Support


Posted By: rscass
Date Posted: 22 July 2016 at 4:50pm
Hi again,

My customers and I are receiving sales confirmation emails.

I sent 17 'dispatch' emails via sales manager this afternoon, twice, with no copies arriving with me.

I'm store 26525.

I'll email my email address now. I don't do any of the spf stuff.

Regards,

Richard.


Posted By: Support
Date Posted: 22 July 2016 at 4:51pm
Hi,
Before you do that - try sending them now.
Many Thanks
Support


Posted By: rscass
Date Posted: 22 July 2016 at 4:55pm
Just tried again. Nothing. I'm using the 'Quick dispatch email will be sent' option in sales manager.

Best wishes,

Richard.




Posted By: Support
Date Posted: 22 July 2016 at 4:57pm
Hi,
I found your email attempt - the issue is
https://help.yahoo.com/kb/postmaster/SLN3434.html
You should either try a different email address or wait for it to resolve.
Many Thanks
Support


Posted By: rscass
Date Posted: 22 July 2016 at 5:11pm
Hi again,

Thank you for investigating.

I'm probably representative of many romancart users in that I know just about enough technical stuff to get the cart running.

What do you mean by 'try another email address'? For whom?

I don't mind waiting if the issue is going to resolve itself.

Forgive me for sounding ungrateful - I'm sure the upgrade is very necessary - but I find it very frustrating that everything was working just fine until you lot mended it.

Regards,

Richard.



Posted By: Support
Date Posted: 22 July 2016 at 5:24pm
Hi Richard,

No problem at all - I totally understand (and share) your frustration.

I can absolutely assure you that we would not have upgraded given the choice. Changing a system which is in constant use is a huge challenge.

However, ageing hardware running out of space, new security requirements (TLS1.2) and other factors made it a necessity. The alternative would be to keep old hardware which wouldn't work with any payment gateways (very soon) and that would eventually fail.

With regard to the email - change the 'tools'/'options'/'Copy Despatched Email to' to a different one on a different email server and resend.

The issue which prevented your send the first time has been fixed, however it looks like having detected that it is temporarily banning emails to you from us for a few hours.

Many Thanks
Support









Posted By: rscass
Date Posted: 22 July 2016 at 10:42pm
Thank you for your reply - I'm sure that it's not something that's done lightly.

I changed the return email address to my gmail account. No difference.

I've changed everything back and will try again tomorrow.

Regards,

Richard.


Posted By: EddieODG
Date Posted: 23 July 2016 at 2:07pm
I am now finding that Paypal Express is not working.
When the button to pay with Paypal is pressed in my cart I am taken to:
https://secure.romancart.com/payment/excheckoutec.asp
with error:
We are sorry, but an error has occurred. Please click on the back button and try again.
If the problem persists, please contact the merchant.


Posted By: rscass
Date Posted: 23 July 2016 at 2:14pm
Paypal express working okay here. Last sale was at 13.53.


Posted By: EddieODG
Date Posted: 23 July 2016 at 2:28pm
Yes, working again for my site now, thanks.

I was originally advised of the problem by a customer, and replicated the problem myself, so it was not a localised issue.

But fine now.



Posted By: Support
Date Posted: 23 July 2016 at 2:29pm
Hi,

I checked the logs and PayPal were not responding for a short time.
It looks like it is ok now.

They actually had major issues a couple of days ago. Perhaps related.

Many Thanks
Support


Posted By: Silent_Explorer
Date Posted: 26 July 2016 at 8:55am
I've stopped receiving 'Product Stock Alert' emails since the Cart Upgrade, could you please investigate?

Many thanks

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: rscass
Date Posted: 26 July 2016 at 9:11am
↑↑↑ ditto what Nick said.


Posted By: Support
Date Posted: 26 July 2016 at 9:35am
Hi,

We have just added some extra identifiers to the emails.
Please let us know what happens with the next one.

Many thanks
Support


Posted By: TimeCast
Date Posted: 26 July 2016 at 10:14am
Since 21st July we have only received two out of 14 sales invoices via e-mail. I spent a lot of unproductive time trying to resolve this issue - time which should have been spent on actually running my business.

I am currently waiting to contact tech support for the company which hosts my email to try and see if they can do something.

I would like to ask however why nobody at Romancart thought that it might be a good idea to warn all their customers that changes to the system were imminent. It would have saved me half a day of lost work if we knew in advance that the problem was caused by the changes you were implementing.


Posted By: Support
Date Posted: 26 July 2016 at 10:31am
Hi,

If you email us the email address you are not receiving emails on then we can look it up in the logs and see what the problem is.

Also use the 'test email' link at 'tools'/'options'/'email' to check that your emails are still not working.

Apologies for the disruption with your emails - it is frustrating that our systems are sending emails with no problems, it is the recipient systems which cause the problem by rejecting them and many of them do not make it easy to sort this out.

Many Thanks
Support


Posted By: Silent_Explorer
Date Posted: 26 July 2016 at 11:08am
Looks like you've fixed the issue as I've just received a Product Stock Alert email

Many thanks

Nick G.

-------------
http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !


Posted By: rscass
Date Posted: 26 July 2016 at 11:17am
Me too. Just got one.



Posted By: Support
Date Posted: 26 July 2016 at 11:33am
Hi,
That's great - please let us know if you get any other issues / emails missing.
Many Thanks
Support


Posted By: TimeCast
Date Posted: 26 July 2016 at 11:40am
Hi

I have just spent an hour and a half online talking to BT Tech support (BT host our email server and web site). They have told me:

1. No emails from these two addresses you sent ma are reaching our server.
2. The only emails we have received from you in the past four days are the one shown below, a confirmation of our Romancart Forum login details (received this morning at 09.32), and two Romancart invoices:

Invoice for order: RC19474233
Invoice Date: 24 July 2016

Invoice for order: RC19471336
Invoice Date: 23 July 2016

There are at least 12 other sales on the shopping cart dating back to the 21st for which we have not received invoices.

In addition, we get no response when we try and send a test confirmation email from the shopping cart.

BT Tech support have told us that until you can prove that your are sending our invoices to the correct address and where they are going, they cannot do anything to confirm that they are in fact reaching our email server.

Please sort this out quickly – I have lost a day and a half of my working week trying to sort this out and this is time I should be using to run my business.

Mark


Posted By: Support
Date Posted: 26 July 2016 at 11:48am
Hi,

As per email, most btinternet emails are being rejected by bt with

Re: 421 Too many messages (1.5.6.1)

Interestingly merchants were reporting issues with BT the day before the migration, and BT have had a lot of problems in the last week so we don't know if it is migration related or not.

If you have an email address not on btinternet e.g. a gmail account then we suggest adding that to your list of confirmation email recipients at 'tools'/'options'/'emails' so you do not miss any emails.

Many Thanks
Support


Posted By: Support
Date Posted: 26 July 2016 at 11:55am
Hi,

We have done a bit more investigation and your email address is actually office365, not BT.
Emails to the address showing as being sent successfully in our logs so if this does not help, please give office365 a call to discuss.

Many Thanks
Support



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