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Phone Numbers appear in SOURCE field

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URL: http://forums.romancart.com/forum_posts.asp?TID=13615
Printed Date: 19 July 2018 at 2:47am


Topic: Phone Numbers appear in SOURCE field
Posted By: softap
Subject: Phone Numbers appear in SOURCE field
Date Posted: 19 September 2017 at 1:10pm
Hi
Over the past few months, I have noticed that the SOURCE field (which is filled in via a dropdown menu) on the checkout screen, often has a copy of the customer's phone number in it, rather than a valid customer source (e.g. Google, Newsletter etc). This has happened on 5 transactions in the last 24 hours.

I can't see why this is happening? We offer Worldpay and also Paypal Express Checkout, and the weird phone number thing appears in both types of transactions.

It is possible that customers are filling in the field "Other Source" with their phone number, but unlikely, especially as they have already entered their phone number in the "phone Number" field before they get to that point.

Andy
http://www.christianbits.co.uk" rel="nofollow - www.christianbits.co.uk



Replies:
Posted By: rscass
Date Posted: 21 September 2017 at 2:17pm
I have a 'purchase order number' text field at the foot of my cart checkout page. The customer's phone number minus the leading zero frequently appears there.


Posted By: Support
Date Posted: 21 September 2017 at 2:34pm
Hi,
It will be browser autocomplete on customers' browsers.
They will be selecting to autocomplete but not checking what is entered, where.

Many Thanks
Support


Posted By: rscass
Date Posted: 21 September 2017 at 10:17pm
I never thought of that. Thank you for your reply.



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