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Customer confirmation emails to Hotmail accounts

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Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=13797
Printed Date: 09 December 2022 at 8:25am


Topic: Customer confirmation emails to Hotmail accounts
Posted By: EddieODG
Subject: Customer confirmation emails to Hotmail accounts
Date Posted: 17 February 2022 at 12:05pm
Over the last 24 hours I have had a number of emails sent to me stating that the customers order confirmation email (automatically sent by cart on purchase) has not been sent:
Received from mailer-daemon@mail1.email9876.com

" Your message did not reach some or all of the intended recipients.

   Sent: Thu, 17 Feb 2022 11:14:33 -0000
   Subject: xxxxxx

The following recipient(s) could not be reached:

xxxxxxxx@hotmail.co.uk
   Error Type: SMTP
   Remote server (104.47.5.33) issued an error.
   hMailServer sent: MAIL FROM:<xxxxxxxxxx.co.uk>
   Remote server replied: 550 5.7.1 Unfortunately, messages from [92.48.104.202] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140)."


It is only happening where the customer email address is Hotmail, and I am receiving the confirmation emails myself as normal.

Having checked, my IP address is not [92.48.104.202] and I am wondering if it is Romancarts, being that the confirmations are being sent from Romancart.

Please advise.



Replies:
Posted By: Support
Date Posted: 17 February 2022 at 12:46pm
Hi,

Yes - Micrsoft has blocked our email servers right now so delivery to hotmail, live, msn and outlook domains is hit and miss.

We raised this with them yesterday and they are looking into it.

We've had this before and they are usually fairly quick at sorting it out.

Obviously it's something completely out of our control.

Many thanks
Support


Posted By: RowanEng
Date Posted: 21 February 2022 at 12:46pm
Hello Support,

I'm not receiving any Order Paid confirmation e-mails for any orders since Wednesday afternoon around 18:00 but not sure if our customers are getting them?
I'm not getting any bouncing messages.
Thanks, Dave.


Posted By: Support
Date Posted: 21 February 2022 at 1:10pm
Hi,
For email issues please see 'tools'/'options'/'email'
Make particular note of the fields in bold.

Also check your spf record as per the info on that page (refer to your dns/email provider for assistance with setting this up).

Many Thanks
Support


Posted By: Support
Date Posted: 21 February 2022 at 1:11pm
Hi,

The Microsoft issue was sorted out (by Microsoft) on Friday 18th Feb - although may have taken 24-48 hours to take effect with some emails.

Many Thanks
Support



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