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Problems with Dispatch emails

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Dave P View Drop Down
RomanCart Guru
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Joined: 15 February 2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Topic: Problems with Dispatch emails
    Posted: 02 June 2010 at 11:31am
Hi,

In the last couple of weeks, customers have contacted us to complain that the dispatched email which they are receiving is incomplete. They are receiving an email which starts "Dear" and then stops and there's nothing after that. The address and email title fields are filled in correctly.    2 were hotmail accounts, 1 was a normal account. No complaints about order confirmation emails and no complaints when we re-send the dispatched email. Weird. Our copy of the dispatched email is complete as it should be.

Anyone else getting this issue. I assume it's a problem with the customer's email, or the various servers which the email goes through to get to them, it's just strange that we've never heard of it in 6 years and now we're getting several of them all at once.
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Support View Drop Down
RomanCart Team
RomanCart Team


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 02 June 2010 at 11:41am
Hi,
Please can you get a customer to send you the email and then forward it to us.
Many Thanks
Support
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Dave P View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 02 June 2010 at 12:40pm
Hi Support,

I've just sent you the email we received from a customer this morning.
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Dave P View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P Quote  Post ReplyReply Direct Link To This Post Posted: 02 June 2010 at 7:22pm
This is now sorted.

For the benefit of others who read this; don't customise the dispatch email in the new control panel and then use the old control panel to send dispatch emails as some of the new fields aren't compatible with the old panel. Ooops... should have known better really.
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raineshoe View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote raineshoe Quote  Post ReplyReply Direct Link To This Post Posted: 03 June 2010 at 9:48pm
Tut, tut...
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